Desktop Support Field Engineer

WE’RE HIRING A DESKTOP SUPPORT FIELD ENGINEER IN UK!

Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive Desktop Technician who  will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system .

Join a fast-paced, supportive, and growth-oriented environment where your contribution directly impacts hiring success and business growth.

• Client presence across 190+ countries
• 6,000 + global professionals
• 200+ enterprise clients

a) The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

1. Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Broad experience of IT with basic understanding of Networks, Servers

In addition, the Band 1 Technician will mentor and assist Band 1 technicians in their work and provide support to Band

Requirements

• Bachelor’s degree or equivalent in Computer Science or related field.
• Minimum of 18 months’ years of IT experience
• Excellent communication relationship-building and internal customer service skills.
• Can speak English
• Must Reside in Milton Keynes Area
• Can work onsite
• Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Benefits

• Continuous learning and skills development opportunities
• Exposure to enterprise environments, modern IT tools, and cloud technologies
• A supportive culture that values people, performance, and growth
• Opportunities to work with global teams