Visitor Liaison and Security Officer

• Location: Narre Warren based.
• Employment Type: Casual Monday to Sunday.
• Salary: Band 3, Casual $34.03 per hour + Superannuation.

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Key Benefits:

• Convenient location near Westfield shopping centre, with gym/pool access, discounted memberships, and onsite café.
• Multi-award-winning, architecturally designed office with free parking, community library.
• A values driven culture: Dream Big, Empower Each Other, Make Our Community Proud.
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey
  

About the Role

The Visitor Liaison and Security Officer plays a key role in creating a welcoming, safe and memorable experience for everyone visiting Bunjil Place. In this frontline role, you’ll be the first point of contact for patrons, clients and community members providing friendly support, clear information and exceptional customer service in a vibrant arts and events environment.

What You’ll deliver

• Deliver exceptional customer service by engaging with visitors, providing helpful information, and ensuring a welcoming experience across the precinct
• Maintain a safe and secure environment through proactive visibility, monitoring access, and responding professionally to incidents, emergencies, and safety concerns.
• Resolve issues and de‑escalate situations with empathy, clear communication, and sound judgement to support positive outcomes for visitors and staff
• Support precinct operations by sharing knowledge of events and facilities, assisting teams across the precinct, and following established procedures
• Accurately report and document incidents, near misses, and relevant security or access information to ensure compliance and continuous safety improvement.

What You’ll Bring

• Strong communication and interpersonal skills, with the ability to engage confidently with visitors, staff and the public, and resolve minor issues with professionalism and empathy.
• Sound judgement and decision‑making, using established procedures and clear guidelines to respond effectively in a range of recurring and occasionally high‑pressure situations.
• Ability to manage your time and work independently, planning and organising your tasks to meet objectives while contributing positively within a team environment.
• Competency in standard security and safety practices, supported by qualifications such as Certificate II in Security Operations (with crowd control), First Aid Level 2, RSA, and required checks.
• A proactive, customer‑focused mindset, with the capability to follow procedures, interpret instructions and contribute to a safe, welcoming and community‑oriented precinct.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check, Psychometric Testing, and Functional Assessment (Medical/physio).

Job Task Analysis

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume. No need to address selection criteria.

For enquiries, contact Chris Stewart, Team Leader Visitor Liaison and Security at cstewart@casey.vic.gov.au or (03) 9705 5200.

Applications close at 11:55pm on Friday, 20 February 2026.

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

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