Compliance Officer

• Full Time Permanent, hybrid working arrangements on offer
• Fantastic brand-new offices, CBD location (5 minutes’ walk from train station)
• Competitive salary + salary packaging, great role with positive team culture
• Courses available through Australian Institute of Management

ORGANISATION

Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”

Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.

Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network.

LLA recently embarked on an exciting transformation journey, guided by an ambitious strategic plan. The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers

ROLE

The Compliance Officer is responsible for monitoring and supporting third-party training partners to ensure ongoing compliance with regulatory standards and contractual obligations when delivering nationally recognised training on behalf of the RTO.

The role focuses on monitoring activities and administrative coordination to help protect the RTO’s registration and reputation, while maintaining consistent delivery standards across all partner sites.

RESPONSIBILITIES

• Support the implementation of the compliance monitoring framework across all training delivery partners.
• Conduct scheduled compliance checks and assist with audits of partner facilities, training delivery, and assessment practices.
• Monitor partner adherence to ASQA Standards for RTOs.
• Maintain detailed compliance registers and support risk assessments for each training partner.
• Support investigations into compliance incidents, complaints, or concerns.
• Assist with coordinating corrective action plans and improvement strategies.
• Prepare compliance monitoring reports and support recommendations for management review.
• Verify and maintain records of trainer and assessor qualifications, including vocational competencies, TAE credentials, and industry currency.
• Monitor and track trainer professional development and industry currency activities.
• Maintain comprehensive documentation of all partner arrangements in line with ASQA Standards.
• Assist in conducting risk assessments for prospective and current third parties.
• Support implementation and tracking of risk mitigation strategies.
• Monitor external factors and indicators that may impact third party compliance.
• Contribute to early warning systems to detect potential breaches or performance issues.
• Assist with regular risk reviews and updates to documentation under management guidance.
• Support reporting processes related to third-party training arrangements.
• Assist in preparing reports and responses to inquiries or investigations involving third parties.
• Maintain current knowledge of relevant regulatory changes.
• Prepare briefing materials on third party performance and compliance status for management review.

ABOUT YOU

• Minimum 3 years’ experience in RTO compliance including monitoring adherence to ASQA Standards, third-party arrangements, and regulatory requirements.
• Experience working in the vocational education and training (VET) sector, applying RTO compliance principles in operational settings.
• Proven experience managing RTO compliance documentation, maintaining accurate records, and supporting audits and reporting processes.
• Demonstrated ability to assess and mitigate RTO compliance risks, implement corrective actions, and support continuous improvement initiatives.
• Understanding of risk management principles and their application in RTO compliance (desirable).
• Excellent written and verbal communication skills, with the ability to clearly convey compliance requirements and engage effectively with a range of stakeholders.
• Proven ability to work collaboratively and support strong compliance and partner relationship management.
• Flexible, adaptable, and diplomatic when addressing complex or sensitive RTO compliance issues with training partners.
• Diploma in Quality, Compliance, or Business Administration (desirable).
• Certificate IV in Training and Assessment (TAE40116 or equivalent) (desirable).

CULTURE

The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.

EMPLOYEE BENEFITS PACKAGE

• Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
• Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay)
• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
• Flexible working – we provide flexibility and support to all employees and encourage work-life balance
• Employee Assistance Program – access to free counselling sessions for you and your family
• Beautiful office facilities in central location – including shower facilities

TO APPLY

To apply please upload your application, Please note, only applications that are complete will be reviewed, so please ensure that you complete all sections within the application.