Accounts Receivable Analyst

Scope of the Role

The Accounts Receivable Analyst supports end-to-end Order-to-Cash (O2C) activities for CooperCompanies’ North America entities within a Global Business Services (GBS) environment. This role ensures accurate and timely invoicing and credit memo processing, supports credit reviews and credit limit maintenance, and strengthens compliance with company policies and SOX requirements. This position serves as a key reporting and problem‑resolution resource for the Billing, Credit, Collections, and Cash Application functions. The Analyst owns defined processes, reconciles complex transactions, and contributes to process improvements and systems initiatives to optimize working capital and customer experience.

Job Summary

The Analyst is responsible for executing daily billing activities, supporting credit processes and customer inquiries, preparing recurring KPI and operational reports, and performing expert research and analysis to resolve complex transactional and system issues. The role also coordinates training and onboarding activities, maintains standard operating procedures, supports customer interfaces, and participates in projects and system enhancements that include requirements gathering, testing, and user enablement. The ideal candidate is a strong communicator, possesses analytical rigor, ERP/Excel proficiency, and has a proactive, customer‑centric approach.

• Billing Execution & Accuracy: Generate and process accurate customer invoices and credit memos in accordance with billing schedules and policy. Research and resolve billing discrepancies; coordinate corrections with Customer Service, Sales, and Finance as needed. 

• Credit Operations & Risk Support: Own the credit application process, working directly with customers and third‑party vendors to facilitate complete and accurate submissions. Support maintenance of customer credit records and documentation; monitor credit exposure and escalate exceptions for management review.

• Reporting, Metrics & Month-End Close Support: Prepare timely, accurate monthly KPI reports and dashboards; support ad‑hoc operational reporting needs. Conduct advanced research and analysis in support of AR files, reporting accuracy, and operational insights. Support month‑end close activities by preparing reconciliations, schedules, and reporting related to billing and credit activity; assist with variance explanations. 

• SOP Ownership, Training & Onboarding: Own and maintain AR operational SOPs; create and revise procedures, workflows, and process documentation. Serve as Credit/Collections/Cash Application training coordinator. Organize and deliver training sessions, support new hire onboarding, maintain job aids, and ensure knowledge transfer. 

• Systems Liaison: Develop into a subject matter expert (SME) in Oracle and D365 AR processes, controls, and data structures. Troubleshoot and resolve complex operational and system issues through data analysis, root‑cause investigation, and coordination with internal/external partners; communicate clear solutions and preventive actions 

• Process Improvement: Identify opportunities to streamline workflows and enhance automation within billing, credit, reporting, and customer processes, leveraging GBS best practices. 

• Cash Forecasting & KPIs: Provide inputs to monthly AR cash forecasting; track and improve KPIs such as DSO, AR Turnover, Invoice Dispute Rate, and Write-off Ratio.

• Other Duties: Perform additional responsibilities as assigned by the A/R Manager.

Key Competencies

• Strong oral and written communication; customer-centric and collaborative.

• Analytical thinking with sound business acumen; ability to work with high-volume data and complex reports.

• Proficiency in Excel (lookup/pivot/filters) and data analytics tools; ERP literacy.

• Organized, reliable, proactive self‑starter; operates effectively with minimal supervision. 

• Results‑oriented with a strong sense of urgency; adaptable to changing systems/processes

• Solid understanding of Accounts Receivable and general accounting concepts; knowledge of O2C workflows.

• Problem-solving skills with a focus on continuous improvement.

Qualifications & Education

• Associate’s degree in accounting or business-related field (required).

• Bachelor’s degree in accounting or finance (preferred).

• Minimum 5 years of AR/collections/credit experience.

• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).

• Strong understanding of O2C processes and best practices.

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

 

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $62,353.00 and $73,868.00 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

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