Section Head, Mainframe System Services

RHB Banking Group

Posted about 1 month ago

About this role

Full Time Executive Section Head, Mainframe System Services in healthcare at RHB Banking Group in RHB Complex - ITD, Level 4, Malaysia. Apply directly through the link below.

At a glance

Work mode: Office
Employment: Full Time
Location: RHB Complex - ITD, Level 4, Malaysia
Experience: Executive · 7+ years

Core stack

Change Management
High Availability
Disaster Recovery
Infrastructure
Documentation
Optimization
Architecture
Performance
Leadership
Compliance
Incident
Design
Backup
Audit

Quick answers

What are the qualifications?
Minimum Diploma or Degree in Information Technology or equivalent
What skills are required?
Change Management, High Availability, Disaster Recovery, Infrastructure, Documentation, Optimization, Architecture, Performance, Leadership, Compliance, and more.

RHB Banking Group is hiring for this role. Visit career page

Kuala Lumpur, Malaysia

About the Role

We are seeking an experienced and driven Section Head to lead our Mainframe System Services team. In this role, you will provide leadership and strategic direction to ensure the availability, performance, and continuous improvement of our core banking mainframe systems. You will oversee technical support, system operations, budget management, and staff development to maintain 24x7 system uptime aligned with Group IT transformation initiatives and regulatory compliance.

What you will be doing

Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability
Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization
Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement
Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)
Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives
Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction
Ensure adherence to SOPs, regulatory requirements, and quality control processes
Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies
Drive vendor management, audit compliance, and precise documentation of system architecture and inventory
Promote continuous learning and adoption of new technologies within the team

What we're looking for

Minimum Diploma or Degree in Information Technology or equivalent
At least 7 years’ experience supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z/OS environment
Strong knowledge of Host LPAR design, high availability, mainframe products (CICS, VTAM, NETWORK, ZEKE, MOBIUS, etc.), and backup systems
Proven leadership skills with the ability to communicate effectively across organizational levels
Experience managing budgets, vendor relationships, and IT compliance audits
Strong analytical, planning, and organizational abilities

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.