One SBS - Business Excellence 166777

Position Title: One SBS Business Excellence Sr. Manager (G4L2) Reporting to: Sr. Director Section/Department: One SBS (India) Bringing together the multiple One SBS BUs (SBS/RS/IS) is a strategic pillar to drive growth of this Organization. It is key to provide unified experience to Alex (Clients) and Charlie (Participants), leading to high client retention and NPS, and drive efficiency in operations. We are looking for a seasoned leader to drive this convergence and elevate client experience while leading the Business Excellence function in One SBS organization in India, working across Service and Implementation. Key Responsibilities BPI leader for One SBS Service and Implementation - Product, Process and System improvements Client care Drive client turnarounds. Support ops leaders with client escalations. Improve partnership with Product Enable and accelerate Service Model Optimization, etc. Enhance Collaboration amongst One SBS teams to drive improvements. Lead and participate in Cross BU Strategic Initiatives across ADP India Desired Skill Sets/Experience Excellent client facing and problem-solving skills Exceptional communication skills and stakeholder management leveraging strong influencing skills. Deep Knowledge of Payroll, Time and HCM platforms Results driven with ability to work under high stress and ambiguous situations. Flexible to work in US Client time zones. Qualification: Graduate or Postgraduate ##LI-DNI Qualifications Position Title: One SBS Business Excellence Sr. Manager (G4L2) Reporting to: Sr. Director Section/Department: One SBS (India) Bringing together the multiple One SBS BUs (SBS/RS/IS) is a strategic pillar to drive growth of this Organization. It is key to provide unified experience to Alex (Clients) and Charlie (Participants), leading to high client retention and NPS, and drive efficiency in operations. We are looking for a seasoned leader to drive this convergence and elevate client experience while leading the Business Excellence function in One SBS organization in India, working across Service and Implementation. Key Responsibilities BPI leader for One SBS Service and Implementation - Product, Process and System improvements Client care Drive client turnarounds. Support ops leaders with client escalations. Improve partnership with Product Enable and accelerate Service Model Optimization, etc. Enhance Collaboration amongst One SBS teams to drive improvements. Lead and participate in Cross BU Strategic Initiatives across ADP India Desired Skill Sets/Experience Excellent client facing and problem-solving skills Exceptional communication skills and stakeholder management leveraging strong influencing skills. Deep Knowledge of Payroll, Time and HCM platforms Results driven with ability to work under high stress and ambiguous situations. Flexible to work in US Client time zones. Qualification: Graduate or Postgraduate