Front Desk

Position Summary

The Front Desk Attendant is responsible for providing exceptional customer service by greeting and assisting residents, guests, and vendors entering the property. This position helps maintain a welcoming and orderly environment while supporting the enforcement of building policies as directed by management and the Association.

Responsibilities

• Greet all individuals entering the building in a courteous and professional manner.
• Provide directions and general assistance to residents, guests, and vendors.
• Log vendors and guests in and out for record-keeping purposes only (e.g., name, company, purpose of visit, time of entry/exit).
• Check identification of vendors and visitors based on pre-approved lists.
• Notify residents of guest arrivals or deliveries as appropriate.
• Serve as a liaison between residents and management by forwarding concerns, requests, or feedback.
• Answer incoming calls professionally and take accurate, detailed messages.
• Address routine questions and concerns from residents, escalating issues to management as necessary.
• Provide administrative support to the Management team as assigned.
• Maintain knowledge of the local area and community to better assist residents and guests.