Customer Service Executive - HCV Finance - Motor Finance - Sales - Nagpur - Saify Tower - CSE
Tata Capital
Posted about 1 month ago
About this role
Full Time Executive Customer Service Executive - HCV Finance - Motor Finance - Sales - Nagpur - Saify Tower - CSE in financial services at Tata Capital in India. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- India
- Experience
- Executive · 2+ years
Core stack
- Stakeholder
- Sales
Quick answers
What are the qualifications?
Qualification: Any Graduate
What skills are required?
Stakeholder, Sales.
Tata Capital is hiring for this role. Visit career page
India, India
Key Accountabilities:
Lead Generation
- Generates lead for deals through interactions with DSE or through channel partners/open market
Customer Relationship Management
- End to end customer relationship management including explaining product offerings and resolving sales queries
- Cross-selling product offerings to customers
- Educates customer with information to build their understanding of issues and capabilities
- Goes beyond their day to day work to assist customers in a positive manner
Dealer Relationship Management
- Maintaining relationship with assigned dealer
Deal Processing
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
- Internal Stakeholder Management
- Interact with operations and credit team in order to ensure smooth processing of loan applications
KPIs:
- Units Disbursed
- 1st EMI Resolution
- RC Collection
Skills & Competencies
Functional Competencies
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge
Behavioural Competencies
- Execution Excellence
- Customer Centricity