Senior Manager, IT

LearnUpon is looking for a Senior Manager, IT to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Dublin office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more.

The Senior Manager, IT is responsible for implementing and delivering LearnUpon’s IT systems, ensuring scalability, security and alignment with LearnUpon’s strategic business objectives. This role manages day-to-day IT operations, budgets, vendor relationships, and leads a team of two.

What will I be doing?

• Support in the development and oversee delivery of LearnUpon’s IT strategic roadmap.
• Evaluate and recommend new technologies that can improve business processes and competitive advantage.
• Manage IT department budget.
• Oversee the design, implementation, and maintenance of all critical IT infrastructure, including networks, platforms, integrated video-conferencing, etc. spanning all LearnUpon global office locations.
• Mature LearnUpon’s identity and access management strategy through the use of IdPs, access control measures and role-based automation.
• Act as the primary technical advisor to senior management and the IT team, translating business requirements into technical solutions.
• Ensure high availability, performance, and reliability of LearnUpon’s systems and applications to support 24/7 business operations including the development and testing of disaster recovery and Business Continuity plans
• Manage all hardware and software procurement, licensing, asset management and end-user technical support.
• Manage key vendor relationships to ensure quality service delivery and optimal pricing for hardware and software.
• Ensure that LearnUpon’s information security policies are enforced across LearnUpon IT systems.
• Lead and mentor the IT team, fostering a culture of growth and development.
• Oversee resource planning, performance management, training, and professional development for all IT staff.
• Oversee the implementation of IT projects, ensuring delivery is on time and on budget.

What skills do I need?                                                                                  

• 10+ years experience in IT with 2+ years in a management / leadership role
• Strong passion for automation and driving efficiencies through technology
• Strong working knowledge of modern IT SaaS infrastructure, including networking fundamentals, virtualisation and cloud infrastructure (particularly AWS).
• Experience in managing IT operations in a fast-paced, SaaS-first, high-growth environment
• Deep knowledge of MacOS, Okta and other tooling typically seen in SaaS scale-ups..
• Strong analytical and troubleshooting skills to resolve high-priority, complex technical issues.
• Excellent written and verbal communication skills up to and including board-level reporting.
• Proven ability to lead organizational change and manage the human impact of adopting new technologies.

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

• A Bachelor Degree (4-year) in Information Technology, Information Systems, Computer Science or a related degree.
• Experience in cybersecurity frameworks and regulatory compliance (SOC 2, ISO 27001 and GDPR).
• Formal program and/or project management experience

Why work with us?

• Competitive salary and company ESOP.
• Comprehensive private health insurance scheme and Company pension scheme.
• 25 days’ annual leave + 1 annual company wellness day off. 
• Work in a fun and supportive environment with regular team events.
• Excellent career progression - take LearnUpon where you think it can go.

What is the Hiring Process?

Our typical process generally works as follows:

• Qualified applicants will be invited to schedule a screening call.
• Successful candidates will then be invited to a series of practical interviews.
• Finally, candidates will have a short interview with a member of our C-Suite Team.
• The successful candidate will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. 

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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