IT Support Specialist

POSITION SUMMARY:

The IT Support Specialist (PTS) resolves incoming user support requests regarding software technologies involved in the FPS PTS program. 

 PAY: $38.46/hr

 RESPONSIBILITIES:

• Ensure the company Post Tracking System (PTS) tablets are completely operable at all times.
• Maintain PTS tablets, build, troubleshoot, configure and manage.
• Administer and troubleshoot PTS.
• Troubleshoot network connectivity issues.
• Train users, supervisors and managers on PTS.
• Other duties as assigned.

 

QUALIFICATIONS:

• Bachelor’s degree preferred.
• One year of IT Customer Support experience required.
• Ability to obtain a security clearance.
• Ability to test software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Write and/or revises user training manuals and procedures.
• Train users on software and hardware onsite or in classroom
• Technical support experience:
• Microsoft Windows 2008/2012 Server
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft Office 365
• Microsoft Windows 7 / 10

• May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. 
• Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required. 

BENEFITS: 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.