Customer Retention Manager

Elaris is a luxury beauty destination in Dubai, known for refined service, discretion, and exceptional client experience. We are seeking a Customer Retention Manager to own client loyalty, repeat visits, and long-term relationships across our salon.

This role is ideal for someone who understands premium clientele , values service excellence, and can turn every guest journey into lasting loyalty.

Key Responsibilities

• Lead customer retention and loyalty strategy for Elaris

• Build and manage VIP programs, memberships, and repeat-visit initiatives

• Own the full client journey and ensure a consistent luxury experience

• Manage CRM data, client segmentation, and personalized communication

• Handle escalated client feedback with professionalism and discretion

• Work closely with salon management and front-of-house teams to maintain service standards

• Track retention KPIs, repeat rates, and client lifetime value

Requirements

• 5+ years’ experience in customer retention, guest relations, or CRM

• Background in luxury beauty, hospitality, or premium service brands

• Strong understanding of CRM systems and client data

• Experience in the Dubai / UAE market preferred

• Polished communication and strong relationship-management skills

Benefits