Collections Analyst - OTC

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

 

Scope Of the Role:

The Collections Analyst supports end-to-end Order-to-Cash (O2C) activities for CooperCompanies’ North America entities within a Global Business Services (GBS) environment. The role focuses on timely collections for top-tier, high-revenue customer accounts, customer-focused dispute resolution, and risk analysis. The analyst serves as a liaison for billing inquiries, reconciles complex transactions, produces collections and bad debt reporting, and contributes to process improvements and systems initiatives to optimize working capital and customer experience.

 

Job Summary:

The Collections Analyst collaborates with Sales, Finance, Customer Service, and IT to drive timely payments, resolve deductions and billing discrepancies, and maintain exceptional customer relationships. Core activities include managing aging portfolios, negotiating payment arrangements, documenting collection actions, performing complex reconciliations, preparing collections and bad‑debt reports, and contributing inputs to monthly cash forecasts. The analyst also supports credit limit renewals, policy compliance (SOX), audit requests, and continuous improvement initiatives across O2C. Success requires strong communication, analytical rigor, ERP/Excel proficiency, and a proactive, customer‑centric approach.

• Collections Operations & Dunning: Review and manage assigned aging portfolios; conduct high‑volume, professional outreach; negotiate payment plans; and document promises‑to‑pay and outcomes in line with company policy and applicable regulations

• Dispute and Deduction Resolution: Investigate and resolve payment discrepancies, short‑pays, pricing/quantity disputes, and deductions; coordinate root‑cause fixes with Sales/Customer Service; and recommend write‑offs/credits consistent with policy.

• Risk & Credit Analysis: Assess credit risk for top‑tier accounts; identify potential bad debt exposure; support credit limit renewals with data‑driven analysis and recommendations to management.

• Reporting & Analytics: Prepare monthly collections and Bad Debt analysis; maintain accurate, up‑to‑date records of collection activities; and deliver actionable insights to stakeholders.

• Cash Forecasting & KPIs: Provide inputs to monthly AR cash forecasting; track and improve KPIs such as DSO, aging distribution, Collection Effectiveness Index (CEI), and Average Days Delinquent (ADD).

• Customer & Stakeholder Collaboration: Maintain a customer‑focused rapport with assigned accounts; communicate cash collection expectations; and partner cross‑functionally to remove barriers and accelerate cash conversion.

• Compliance and Documentation: Ensure adherence to SOX‑aligned internal controls; maintain thorough documentation to support internal/external audit requirements.

• Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within collections processes, leveraging GBS best practices.

• Other Duties: Perform additional responsibilities as assigned by the Collections Manager.

   

Key Competencies

• Strong oral and written communication; customer-centric and collaborative.

• Analytical thinking with sound business acumen; ability to work with high-volume data and complex reports.

• Proficiency in Excel (lookup/pivot/filters) and data analytics tools; ERP literacy.

• Organized, reliable, proactive self‑starter; operates effectively with minimal supervision. 

• Results‑oriented with a strong sense of urgency; adaptable to changing systems/processes

• Solid understanding of Accounts Receivable and general accounting concepts; knowledge of O2C workflows.

• Problem-solving skills with a focus on continuous improvement.

 

Knowledge, Skills and Abilities:

• Minimum 5 years of AR/collections/credit experience.

• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).

• Strong understanding of O2C processes and best practices.

 

Education:

• Associate’s degree in accounting or business-related field (required).

• Bachelor’s degree in accounting or finance (preferred).

 

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $62,353.00 and $69,328.00 per year and may include cost of living adjustments.  The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

 

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