Clinical Client Success Manager

Overview

 

Job Summary:

The Clinical Client Success Manager must have an in-depth understanding of revenue cycle management (RCM), with historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals. This ensures a well-rounded understanding of the diverse areas we touch and the ability to effectively support our clients.

 

The role requires strong data analytics knowledge, critical thinking skills to analyze processes, and a keen eye for identifying problems while presenting long-term solutions. In addition, exceptional customer service and communication skills are essential when engaging with physician customers and stakeholders.

 

This position requires a professional individual with a proven track record of demonstrated leadership. The ideal candidate must be able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. Finally, a Client Success Manager must be flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment.

Responsibilities

Essential Job Duties and Responsibilities:

• Lead client experience strategies and initiatives across departments
• Manage and support cross-functional teams to improve customer engagement
• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
• Collaborate with internal teams to address issues and implement innovative solutions
• Utilize client experience tools and platforms to streamline communication and monitor satisfaction
• Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
• Develop and maintain strong relationships with clients and stakeholders
• Present findings and recommendations to leadership with a focus on continuous improvement

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field.

• Proven experience in customer service, client relations, project management, or client experience roles.

• Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings.

• Demonstrated success in managing teams or projects focused on client experience.

• Experience in the healthcare industry, specifically with the Federal No Surprises Act.

• Proficiency with client experience software and CRM tools.

• Strong data analysis skills with the ability to extract insights from client feedback and metrics.

• Excellent verbal and written communication skills.

• Problem-solving mindset with the ability to develop and implement client-focused solutions.

Perks & Benefits:

• Fully Remote – Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.