Site Reliability Engineer

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

66degrees’ Managed Cloud Optimization (MCO) team works with some of the largest cloud users in the world to help them transform their businesses with technology. Our Site Reliability Engineers (SREs) combine Google Cloud Platform expertise with a passion for devops methodologies to help our clients maintain, optimize, and scale their cloud implementations.

On a daily basis, our SREs work with varied and exciting customers on topics ranging from solving critical outages to designing and deploying new cloud workloads to building self-healing automation. Our SREs work with cutting-edge Google Cloud technologies like Google Kubernetes Engine (GKE), Anthos, BigQuery and data pipelines, as well as leading 3rd party tools like Prometheus, Datadog, and many others. Our SREs also work with languages like Python and Terraform to create automation, deploy infrastructure, and contribute to open-sourcing.

If you’re looking to continually build and apply your Google Cloud expertise to new and varied environments while acting as a key contributor to building the best Google consulting partner in the industry – let’s talk.

Note: Pacific and Mountain Time Zones preferred; This role has a weekend on-call rotation

Responsibilities

• Ensuring near-zero downtime with monitoring and alerting, self-healing automation, and continuous improvement
• Create highly automated, available and scalable systems by applying software and infrastructure principles
• Employ and advise clients on DevOps and SRE principles and practices, covering deployment pipelines, HA, service reliability, technical debt, and operational toil for live services running at scale
• Provide a proactive approach to our clients’ workloads, anticipating failures, automating tasks, ensuring availability, and providing a great customer experience
• Work closely with clients, your team, and Google engineers to investigate and resolve infrastructure issues
• Manage a Jira queue of inbound requests for numerous clients while effectively balancing and prioritizing projects
• Contribute to ad-hoc initiatives such as writing documentation, open-sourcing, and improving operation, making a huge impact at a rapid-growth Google Premier Partner

Qualifications

• Minimum 4+ years of cloud and infrastructure experience, including demonstrated expertise with Linux, Windows, k8s, databases, and networking services
• 2+ years of full-time Google Cloud experience preferred
• Proficiency with Python required. Other programming language experience is a plus
• Strong provisioning and configuration skills using Terraform
• Experience in troubleshooting that spans systems, network, and code
• Microsoft Server and SQL Server experience is a plus but not required
• Experience with 24x7x365 monitoring, incident response, and on-call support preferred
• Experience determining & negotiating Error budgets, SLIs, SLOs, and SLAs with product owners
• Demonstrate the ability to work independently and as a member of a greater team, including cross-team activities
• Experience working in Agile Scrum, Kanban methodologies in SDLC
• Proven experience balancing service reliability, metrics, sustainability, technical debt, and operational toil for live services running at scale
• Strong communication skills, as this is a heavily customer-facing role
• A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.