Front Desk Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 185 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center.

 

Four Seasons Casablanca is looking for a Front Desk Supervisor who shares a passion for excellence and who infuses enthusiasm into everything he / she does. 

Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 

The Front Desk  Supervisor oversees Front Desk and PBX employees and will also perform their duties when necessary. As such, it is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.  

One must also respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.  

This position acts as the manager on duty in the hotel when senior management is not available.

 

PRIMARY FUNCTIONS: 

This list is not all –inclusive and should only be used as an overview of all actual responsibility. 

 

• Oversee the smooth overall operation of the Front Desk and Pbx team. This position is responsible for training and managing shift operations.  

• Supervise and train front desk staff, including providing ongoing coaching and feedback. 

• Assists the Front Desk team in their functions. Perform Receptionist tasks. 

• This position is also responsible for resolving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible 

• Covering the night manager Day offs and vacations 

• Ensure a high level of customer service is maintained at the front desk. 

• Covering AM or PM shift in the absence of AFOM  

• Conducting standard testing for the front desk and PBX,  

• Assign the next day arrival and Update Golden 

• Manage the Queue Rooms and follow up with the HK  

• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guest arrivals. 

• Follow up on Open Folios

• Monitor and maintain accurate guest accounts, including billing and invoicing. 

• Liaise with other departments to facilitate effective communication and collaboration. 

• Conduct regular training sessions for front desk staff on customer service, procedures, and systems. 

• Supervise the handling of cash, credit cards, and other forms of payment. 

• Reconcile daily financial transactions and prepare reports for management. 

QUALIFICATIONS & EXPERIENCE 

 

Two (2) years of experience within Rooms Division, preferably within a luxury hotel 

• Must have excellent customer service and guest contact skills. 

• Candidates must have a degree in hospitality, or similar. 

• Strong communication skills - both written and oral - are required in English, French and Arabic. Additional language preferred. 

• You must possess the ability to cope with stress and to work in a high volume operation. 

• You must also be able to multi-task and complete tasks by established deadlines. 

• You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and weekends)

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit. 

Learn more about what is like to work at Four Seasons – Visit us: 

https://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/Fourseasonsjobs 

https://twitter.com/FourSeasonsJobs