About this role
Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.
Job Description:
MPS is seeking a Customer Service Representative in our Korea Sales office. The responsible Customer Service Representative will perform a variety of customer and sales support functions, interfaces with sales teams, factory planning and order management team and various other departments.
Order Processing
Work to enter orders, request to change required dates, update orders in the case of urgent orders
Customer Service
Work with production planning and order management team on delivery issues; assure product delivery in accordance with customer requirements and manufacturing capabilities. Follow escalation path if needed.
Address phone calls and email correspondence to include but not limited to product inquiries, order status, lead time and satisfaction issues.
Process sample orders for shipment and follow up
Assist finance in following up on any overdue invoices when required
Sales support
Support the Regional and Area Sales managers in areas of reporting, forecasting /sales analysis and general customer related issues.
Distribution
Manage the distribution business for Korea distributors by maintaining inventory, order status, backlog management
Perform the monthly analysis of distributors inventory and stocking levels
Coordinate /follow up on the bi-annual stock rotation
Miscellaneous
Visitor accommodation and transportation management
Monthly Personal expense review assistance
Qualifications:
Excellent communication and interpersonal skills
Fluent English, Korean speaking and writing
Computer experience: excel, word, power point
Detailed orientated, professional and able to work independently
At least 3 years working experience as Sales Assistant or CSR in related industries.
BS/BA degree
Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.