About this role
Full Time Senior Operations Service Supervisor - (FT) in education at Prometric in Toronto, ON, M5G 1C7, CAN. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Toronto, ON, M5G 1C7, CAN
- Experience
- Senior · 3+ years
Core stack
- Microsoft Office
- Time Management
- Onboarding
- Security
- Design
- CAD
Quick answers
What are the qualifications?
Qualified candidates will have a post-secondary degree or diploma and 3 years’ experience in an administrative program support role, or the equivalent combination of education and experience.
What skills are required?
Microsoft Office, Time Management, Onboarding, Security, Design, CAD.
Prometric is hiring for this role. Visit career page
Toronto, Canada
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job title: Operations Service Supervisor
Reports to: Senior Manager, Channel Engagement
Department: Test Centre Operations
Location: Hybrid, 75% at the facility (180 Dundas St. West Suite 301, Toronto, ON M5G 1Z8) and required on training and administration dates
Start date: ASAP.
Pay rate: $55,000 CAD/annually
Position status: Full-time
Position Summary
Under the supervision of the Senior Manager Channel Engagement, coordinates the planning, administration and execution of CMTO OSCE certification examinations. This role collaborates with the Content Specialist to ensure that exam content development and exam delivery activities are effectively planned and executed.
Responsibilities
Responsibilities include but are not limited to the following:
• Oversee OSCE facility and all day-to-day operations.
• Manage employees (SMEs, Examiners, Standardized Clients).
• Conduct recruitment, provide training to new employees relating to onboarding and Prometric systems.
• Manage employee schedule, assign shifts and station assignments, ensure staff attend all scheduled shifts, find staffing replacements and use contingency staffing when needed.
• Plan, budget and schedule annual OSCE training, including creating communications for employees.
• Maintain supplies and inventory of all consumable and non-consumable items.
• Maintain security of all exam materials.
Qualifications
Academic:
• Qualified candidates will have a post-secondary degree or diploma and 3 years’ experience in an administrative program support role, or the equivalent combination of education and experience.
Experience and Abilities
Qualified candidates will have:
• Knowledgeable and experienced in interpreting and applying legislative requirements and internal policies and procedures on daily basis.
• Organizational, time management and planning skills and proven ability to manage and deliver on competing priorities.
• Critical thinking, judgment and problem-solving.
• Communication skills: strong verbal and written, ability to convey complex messages in plain language.
• Interpersonal skills: collaboration and relationship management skills, ability to influence without formal authority.
• Self-starter, ability to work with minimal supervision.
• Strong attention to detail.
• Flexible, resilient, and resourceful in dealing with unexpected complications or challenges
• Continuous improvement mindset.
• Proficient in the use of technology in daily work (Microsoft Office suite, databases, records management systems).
• Fluency in French considered as asset.
Other Requirements
• Canadian citizenship, Canadian permanent residence, or permit to work in Canada.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Job title: Operations Service Supervisor
Reports to: Senior Manager, Channel Engagement
Department: Test Centre Operations
Location: Hybrid, 75% at the facility (180 Dundas St. West Suite 301, Toronto, ON M5G 1Z8) and required on training and administration dates
Start date: ASAP.
Pay rate: $55,000 CAD/annually
Position status: Full-time
Position Summary
Under the supervision of the Senior Manager Channel Engagement, coordinates the planning, administration and execution of CMTO OSCE certification examinations. This role collaborates with the Content Specialist to ensure that exam content development and exam delivery activities are effectively planned and executed.
Responsibilities
Responsibilities include but are not limited to the following:
• Oversee OSCE facility and all day-to-day operations.
• Manage employees (SMEs, Examiners, Standardized Clients).
• Conduct recruitment, provide training to new employees relating to onboarding and Prometric systems.
• Manage employee schedule, assign shifts and station assignments, ensure staff attend all scheduled shifts, find staffing replacements and use contingency staffing when needed.
• Plan, budget and schedule annual OSCE training, including creating communications for employees.
• Maintain supplies and inventory of all consumable and non-consumable items.
• Maintain security of all exam materials.
Qualifications
Academic:
• Qualified candidates will have a post-secondary degree or diploma and 3 years’ experience in an administrative program support role, or the equivalent combination of education and experience.
Experience and Abilities
Qualified candidates will have:
• Knowledgeable and experienced in interpreting and applying legislative requirements and internal policies and procedures on daily basis.
• Organizational, time management and planning skills and proven ability to manage and deliver on competing priorities.
• Critical thinking, judgment and problem-solving.
• Communication skills: strong verbal and written, ability to convey complex messages in plain language.
• Interpersonal skills: collaboration and relationship management skills, ability to influence without formal authority.
• Self-starter, ability to work with minimal supervision.
• Strong attention to detail.
• Flexible, resilient, and resourceful in dealing with unexpected complications or challenges
• Continuous improvement mindset.
• Proficient in the use of technology in daily work (Microsoft Office suite, databases, records management systems).
• Fluency in French considered as asset.
Other Requirements
• Canadian citizenship, Canadian permanent residence, or permit to work in Canada.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.