Site Reliability Engineer l

Who is Taco Bell? 

  

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

 

 Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

 

 We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más. 

 

 At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

 

As a Site Reliability Engineer, you will play a crucial role in maintaining the reliability and performance of Taco Bell's proprietary store Smarthub technology platform. Your work will directly impact the overall success and efficiency of our business operations. In this role, you'll have the opportunity to explore diverse areas, including learning about our store infrastructure systems, troubleshooting complex store issues, building innovative labs, developing observability applications, fostering strong vendor relationships, and gaining expertise in an industry-focused technology stack. Your contributions will be vital in enhancing the customer experience and driving Taco Bell's growth.

The Day-to-Day: 

 

Reliability & Operations support.

• Troubleshoot and analyze store level issues.

• Conduct production validation test for deployments.

• Document processes, tools, and known solutions.

• Participate in problem records troubleshooting bridges.

• Communicate findings clearly during issue investigation.

Observability & Store Telemetry.

• Analyze ingested metrics to identify store or platform level issues.

• Implement monitoring and alerting.

• Vendor and Cross-Team Collaboration.

• Participate in sprint planning, design, operations and deployment meetings.                 

• Serve as SRE liaison for Platform, Service Desk and Proactive teams.

• Support vendor NextGen projects and platform upgrades.

• Maintain vendors build servers for smarthub in Taco Bell lab.

• Validate and coordinate resolutions across teams.

Automation & Tooling Support.

• Support existing tools.

• Apply technical knowledge and learning to improve the tooling.

• Initiate and work on projects that provide value to Engineering, SRE, or SD teams.

 

Is This You?

• Bachelor's degree in Computer Science, Engineering, or a related field.

• 1–3 years of experience in IT, systems engineering, DevOps, or technical support.

• Experience with containerized platforms, API/Microservices and software development life cycle.

• Practical knowledge working with Linux systems.

• Familiarity with observability platforms such as Datadog.

• Experience with automation and basic scripting using Bash or Python

• Solid understanding of system monitoring principles

• Strong analytical and problem-solving abilities

• Demonstrated ability to learn rapidly and adapt within fast-paced environments

• Strong attention to detail

• Demonstrates curiosity and initiative in learning

• Communicate effectively with peers and cross-functional teams

• Shows ownership and follow-through on assigned tasks+

 

Work-Hard, Play-Hard: 

• Hybrid work schedule and year-round flex day Friday 

• Onsite childcare through Bright Horizons 

• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 

• Onsite dry cleaning, laundry services, carwash, 

• Onsite gym with fitness classes and personal trainer sessions 

• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 

• Tuition reimbursement and education benefits 

• Generous parental leave for all new parents and adoption assistance program 

• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 

• Comprehensive medical & dental including prescription drug benefits and 100% preventive care 

• Discounts, free food, swag and… honestly, too many good benefits to name

 

Pay Range: $45.01 - $ 52.12 hourly + bonus eligibility + benefits

 

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. 

 

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.