Finance Sr Manager

Senior Finance Manager – Operations & Fraud Business Partnering (Transformation)

Role Overview

Citizens Financial Group is seeking a Senior Finance Manager to serve as a lead finance business partner within the Operations organization, with primary coverage of the Fraud function and a broader mandate to support enterprise Operations transformation initiatives.

This role will partner closely with senior Operations, Fraud, Risk, and Technology leaders to provide strategic financial leadership, rigorous decision support, and value realization oversight across large-scale transformation efforts. The Senior Finance Manager will act as a trusted advisor, helping shape operating model changes, technology investments, and efficiency initiatives that drive sustainable performance improvement across Operations.

Key Responsibilities

• Serve as a senior finance advisor to leaders across the Operations organization, with primary responsibility for Fraud and shared accountability for enterprise Operations initiatives.
• Lead financial planning, forecasting, and outlook processes for fraud-related expenses, headcount, and loss impacts, while supporting broader Operations financial priorities.
• Provide strategic insight on operational performance, cost efficiency, fraud losses, and risk trade-offs, linking financial outcomes to customer and business impact.
• Play a key role in advancing the Operations transformation agenda, partnering with Operations, Fraud, Risk, and Technology leaders to:
• Evaluate and prioritize transformation initiatives across Operations
• Support technology modernization, automation, and process redesign efforts
• Assess operating model, sourcing, and workforce strategy changes
• Develop and evaluate business cases, investment proposals, and multi-year transformation roadmaps, including scenario analysis and benefits realization tracking.
• Establish clear financial success metrics and governance frameworks to monitor transformation progress and value delivery.
• Deliver executive-level reporting and storytelling that clearly articulates financial performance, risks, and transformation outcomes.
• Identify opportunities to optimize spend, improve productivity, and enhance controls across Operations while maintaining strong risk management.
• Ensure adherence to financial policies, internal controls, and regulatory expectations.
• Lead, coach, and develop finance talent; promote a culture of accountability, collaboration, and continuous improvement.
• Contribute to Finance leadership priorities, including process standardization, capability building, and enterprise initiatives.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA, CPA, or CFA strongly preferred.
• 10+ years of progressive experience in Finance, FP&A, or strategic finance roles, with deep financial services experience.
• Demonstrated experience supporting or leading large-scale operations or enterprise transformation initiatives.
• Proven ability to partner with senior Operations, Risk, and Technology leaders and influence outcomes in a matrixed environment.
• Strong understanding of financial institution operations, including fraud, servicing, or risk functions.
• Advanced analytical and financial modeling skills with the ability to simplify complex trade-offs.
• Exceptional communication and executive presence, including experience presenting to senior leadership forums.
• Strong judgment, resilience, and comfort navigating ambiguity and change.

Why Citizens

At Citizens, Finance is a critical enabler of enterprise change. This role offers high visibility, broad scope, and strategic impact, with the opportunity to help shape and deliver a multi-year Operations transformation agenda that protects customers, improves efficiency, and drives long-term value for the firm.

 

Pay Transparency

The salary range for this position is $128,000 - $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

 

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.