Quantitative UX Researcher (LLM), Vice President

Join us and apply your research skills to understanding digital product users and driving decisions which make those products better for our users. As a Quantitative UX Researcher (LLM), Vice President in the Behavioral Insights Team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and digital product delivery, you will design and execute research to uncover valuable insights into the wants, needs, and abilities of our users. Apply your advanced knowledge of quantitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams — your work will drive effective product decisions across the firm. You will join a research team with a culture of continuous learning, which will benefit from your thought leadership and expertise.

Job responsibilities

• Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision-making
• Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
• Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience
• Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys
• Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market
• Collaborate with others as part of a culture of continuous learning and knowledge-sharing within the user experience team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods
• Proven ability to conduct various research techniques, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions
• Experience in collaborating with cross-functional teams, including product managers, UX designers and developers, to propel user-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines
• Experience synthesizing large datasets from different sources to derive meaningful insights
• Experience distilling complex research findings into actionable insights and to communicate insights effectively to audiences with different levels of seniority and familiarity with research

Preferred qualifications, capabilities, and skills

• Advanced degree (e.g. MSc, PhD) in data science, behavioral science, social psychology, statistics, or another related field
• Experience with advanced statistical methods (e.g., longitudinal analysis, multi-level modeling, AI/ML techniques)
• Experience using experimental and quasi-experimental designs
• Familiarity with Tableau and/or Adobe Analytics

 

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans