About this role
Brief description
The main purpose of this position is to effectively manage the integrated workspace management systems of Corporate Services Department (CSD) ensuring the provision of a consistent availability of the systems to support departmental and Bank wide operations.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Identify, investigate, diagnose and record integrated workspace management systems related problems to prevent reoccurrence.
- Troubleshoot and provide first level support for system related incidents and escalate the incidents where necessary as well as manage the process through to resolution.
- Engage with internal and external parties during system implementation, upgrades or/and enhancements to manage the system interfaces.
- Plan and manage the system upgrade processes and facilitate the changes in the system with the Bankwide users.
- Work closely with Business Solutions and Technology Department (BSTD) to manage and communicate change requests as required.
- Monitor system availability to ensure continuous service availability to the end user.
- Propose and implement the refinement and continuous improvement of systems, tools, controls, methods and processes in relation to integrated workspace management systems.
- Provide timeous, accurate and complete management information.
- Manage, maintain and monitor the integrated workspace management systems eg Archibus on behalf of the department.
- Engage internal and external stakeholders across SARB departments, cash centres and within CSD to ensure that system related problems are managed in line with the service level agreement and priority levels.
- Deliver presentations and facilitate workshops in order to communicate systems changes to equip end users.
- Plan and manage the user licences for the integrated facilities management systems.
- Comply with standards and procedures for the completion of processes and tasks in problem management.
- Provide system trends, data analytics and insights (including usage, system performance etc) relating to the integrated workspace management system.
Job requirements
To be considered for this position, candidates must be in possession of:
- a Bachelor Degree (NQF7) in Computer Science or Diploma in Information Technology or equivalent.
- three to five years’ experience within an IT service environment, responsible for more than two systems including stakeholder management for the resolution of problems.
Additional requirements include:
- effective communication skills
- analysis and problem-solving skills
- drive for results
- building and maintaining relationships
- planning and organising skills
- stakeholder and client focus
- impact and influence
- flexibility
- judgement and decision making
- innovation and creativity
About SARB
Primary mandate of the SARB
Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:
The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.
The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.
WHAT WE DO
Monetary Policy
The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.
Financial Stability
The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.
Prudential Regulation
The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.
Financial Markets
Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.
Financial Surveillance
The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.
Payments and Settlements
The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.
Statistics
The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.
Research
Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.
Banknotes and Coin
The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.