Casino Marketing Manager

Starting pay is $80,000 per year based on experience.

Responsible for the marketing direction and management of the Domestic & Asian casino host team. Manages the development of strategic and annual business plans for increasing VIP and hosted revenue from the different hosting business channels. Responsible for the implementation and execution of these business plans in order to achieve desired revenue and profitability results. Additionally, responsible for creating a sales-oriented culture and environment that promotes increasing customer trips and driving VIP gross gaming revenues, teamwork, and unparalleled customer service and relationship building with our VIP and hosted customer segments. Finally, ensures performance standards are achieved with regards to operating procedures, internal audits, regulatory compliance, and budgeted expenses.

•  1 on 1 meeting with Hosts weekly
• Suite approvals
• Offer approvals
• Expense and reinvestment tracking
• PTO Review/Approval and Host Schedules
• Help oversee and report on different initiatives
• Weekly Floor Meets
• Unrated play (put program together)
• Task reporting
• Guest Greet initiative
• Host buddy system
• Event push and tracking
• Run Host Funnels and create leads for team
• Create different Host contests and measure performance
• New Business approvals
• Mass email approvals and reporting
• Weekly Host coding sheet
• Lead organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• Manage a diverse sales force with the goal of motivating, inspiring, leading and developing the best casino hosts (sales associates) who are driven to provide the best customer service and build the best relationships with our VIP and hosted level customers.
• Responsible for preparing the annual business plans and budgets to ensure the appropriate focus and resources are in place to target and grow the revenue contribution from our domestic executive host business channels.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Recommends and implements change to improve overall employee and guest satisfaction.

 

College degree with some business and financial planning courses preferred or equivalent experience in related field. A minimum of 7 years previous experience in gaming related positions with increasing levels of responsibility required. Financial and Budgetary experience preferred. Proven business and project management skills. Must possess excellent verbal and written communication skills. Ability to present complex concepts in a clear and concise manner to all levels within the organization. Must be able to prioritize, direct, and monitor multiple tasks and assignments. Ability to quickly identify or anticipate potential problems and recommend solutions for variables that can impact property operations. Ability to analyze problems and apply logical/cost effective solutions. Some travel may be required.