Agentic AI Product Owner

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC’s portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.
 

Pay and Benefits:
 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

 

The Impact you will have in this role:

We are seeking an Associate Director Product Owner to lead the development of AI-powered customer support agents. This role will drive the strategy and execution of AI Agent solutions that leverage enterprise data and cutting-edge AI (including LLMs and RAG) to transform customer service. This requires a blend of product vision, technical understanding of AI/ML, and a strong focus on measurable support outcomes. 
 

Your Primary Responsibilities:

• Product Vision and Roadmap: Define and drive the product vision and roadmap for AI-driven customer support agents, ensuring alignment with organizational goals and customer needs
• Knowledge Integration: Integrate content from diverse sources, such as Salesforce, knowledge bases, and chat logs, to build a unified and comprehensive knowledge repository that supports AI agent operations
• Use Case Analysis: Analyze historical customer interactions to identify and prioritize high-impact use cases for AI-driven solutions, enabling targeted improvements in customer support
• Collaboration with Teams: Collaborate closely with engineering and data science teams to design and build scalable AI agent systems that deliver reliable performance and enhance customer experience
• RAG Pipeline Optimization: Debug and optimize Retrieval-Augmented Generation (RAG) pipelines to improve search relevance and accuracy within AI agent responses
• Conversational AI Enhancement: Leverage Large Language Models (LLMs) to enhance conversational capabilities of AI agents, ensuring responses are accurate, grounded in source data, and contextually relevant
• Performance Monitoring: Define and monitor key performance indicators (KPIs), including deflection rate, resolution time, and customer satisfaction, to assess and improve support outcomes
• Agile Product Ownership: Act as the product owner in Agile development cycles, managing backlogs and user stories to guide the team toward successful product delivery
• Compliance and Governance: Ensure that all product development activities comply with data privacy regulations, ethical AI practices, and organizational governance standards
• Stakeholder Communication: Communicate product vision, progress, and performance effectively to stakeholders across both business and technical teams to foster alignment and transparency

**NOTE: The Primary Responsibilities of this role are not limited to the details above**

 

Qualifications:

• Minimum 8 years of overall product management experience with a strong focus on AI/ML-driven products
• Bachelor’s or master’s degree in computer science, Data Science, Engineering, or a related field
• Minimum 3 years of hands-on experience as a Salesforce Product Owner within a large enterprise environment
• Proven experience working with Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) architecture
• Familiarity with Salesforce Agentforce and Data Cloud platforms
• Demonstrated success in Agile development environments, including collaboration with multiple scrum teams
• Experience leading cross-functional initiatives across global teams and time zones
• Ability to operate as a senior-level individual contributor, driving strategy and execution independently

 

Talents Needed for Success:

• Demonstrate comprehensive expertise in AI, AI Agents, the Salesforce domain, and associated technologies
• Proven experience deploying AI chatbots or virtual assistants within customer support settings
• Communicate effectively and influence a broad range of stakeholders (including technology, clients, finance, integration, sales, and operations) to ensure the delivery of optimal products and solutions
• Foster enthusiasm within the team through visible passion and dedication to innovative work practices
• Recognize the importance of building meaningful and trustworthy relationships
• Committed to ongoing improvement and adaptability in response to change
• Actively seek and incorporate feedback to drive personal and organizational growth
• Embody DTCC’s leadership competencies for Product Owners by integrating core behaviors and values (such as influence, sound decision-making, and organizational acumen) into daily responsibilities
• Possess strong knowledge of Enterprise Agile frameworks and roles to optimize value delivery
• Utilize relevant work management tools (e.g., JIRA) to support informed decision-making and effective collaboration
• Prior experience in the financial services industry is preferred

 

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.