About this role
Description
Pay: $18-$20 per hour, based on experience.
Hours: 8am-5pm, Mon-Fri
Location: 10759 Hampshire Ave S. Bloomington, MN 55438
Position Overview:
The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.
Responsibilities:
Administrative Sales Support:
· Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
· Manage the commercial CRM (Customer Relationship Management) system by:
o Assign sales leads
o Set up new users and train new Commercial Account Managers
· Maintain retail referral program:
o Oversee distribution of leads
o Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes
· Assist CAMs with Certificates of Insurance (COI)
· Assist with supplier registrations and web portals
· Coordinate lead generation for CAMs
o Assist in scheduling appointments
o Manage all lead generation systems; qualify and distribute warm leads to sales team
Operational Support:
· Facilitate the steps through delivery of items are finalized.
o Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
o Communicate ETAs, shipping updates, delivery timelines, and site readiness
o Own the communication between the customer, operations, sales, and installation
o Manage unforeseen delays and site readiness issues and communicate to all necessary parties
· Service coordination and management
o Oversee all open service needs for the assigned sales team
o Provide communication and coordination with the service team and 3rd party to achieve resolution
o Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
o Own the process from identification of issue through resolution with communication to all parties
Accounts Receivable (AR) Management:
· Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document
· Proactively contact the customer for updates on payment status and collecting payments as needed
· Provide W9, COIs, invoices, etc. as needed to assist with swift payment
Tradeshow Support:
· Prepare tradeshow kits for new markets and replacement of old kits as needed
· Inventory giveaway products for tradeshows
· Package swag kits to support shows and ship them out preshow
· Follow up on trade show registrations clarifying needs for show with CAM and coordinating with operations and 3rd parties
· Oversee and manage tradeshow booth assets for assign market
· Assess and evaluate effectiveness post-show with Commercial Account Managers
· Performs other duties as assigned
Requirements
Education:
· High school degree or equivalent required
· Additional training in administration, business or other related courses is preferred
Experience:
· Previous administrative experience and/or background is required
Other Requirements:
· Basic working experience with Microsoft Office programs including Word and Outlook
· Experience working with adobe and/or other publishing software
· Strong organizational skills
· Must be punctual and reliable
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs