IT Manager

Description

TITLE: IT Manager 

DEPARTMENT: Information Technology 

REPORTS TO: Director of Customer Experience 

FLSA STATUS: Exempt 

Position Summary: 

The IT Manager creates a great experience for all internal employees and our customers by ensuring high standards for planning, deployment, and organization of all IT systems, current and future, that the company utilizes. The IT Manager will direct the work of the IT Team. 

Essential Functions: 

• Develop, implement, and manage strategic IT activities; conduct enterprise-wide planning by consulting with employees to identify and prioritize technology needs; support business case development, lifecycle cost, total cost of ownership, and cost-benefit analyses to assist in making cost-effective technology investments. 
• Operate, maintain, and evaluate company software and hardware systems. 
• Identify and resolve hardware and software problems. 
• Maintain effective records to monitor complex systems and procedures. 
• Tracks and monitors effectiveness of implemented solutions. 
• Presents and makes recommendations for desired changes to current systems. 
• Trains end users on new IT solutions and processes. 
• Plans, administers, manages, evaluates, and organizes the activities of the IT Department, including the network infrastructure, system architecture, business applications, database administration, system integration, operating system, telecommunications, cloud services, client services, cybersecurity, business continuity, projects, and resources in a multi-platform environment. 
• Develops, recommends, and implements IT-related policies, procedures, master plans, and governance. 
• Assess cybersecurity risks and vulnerabilities and provide training to mitigate security vulnerabilities; oversee development, implementation, and maintenance of cybersecurity solutions to secure and protect IT assets, including company data, network, and cloud services. 
• Ensure IT/system backup and Disaster Recovery Plans are developed and maintained; oversee regular testing of the plans. 
• Other duties, as assigned. 

Requirements

Knowledge/Skills/Abilities 

• Ability to convey Tiger Sanitation as the obvious choice for our customers, employees, and community. 
• Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication. 
• Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process. 
• Ability to collaborate with coworkers and management team. 
• Advanced knowledge of principles and procedures used for data management, networking, project management, network infrastructure and servers, virtual servers, storage, PC's, laptops, electronic devices, wireless technology, telecommunications, including VOIP telephone and voicemail systems. 
• Advanced knowledge of principles, practices, methods, and techniques used in the operation, maintenance, and administration of IT operating systems and hardware applicable to the company. 
• Ability to maintain constructive interpersonal relationships. 
• Ability to execute principles of supervision, techniques for training, motivating, and developing employee skills. 
• Ability to effectively communicate, written and oral. 

Education and Experience 

• Bachelor’s degree in information technology, Computer Science, Network Engineering, Management Information Systems, or a closely related field; required. 
• 5 years of professional experience in systems planning and administration, computer operations and technical support for networked systems, and selection, installation, operation and maintenance of major information and telecommunication systems is required. 
• 2 years of supervisory or management experience, preferred. 
• Experience with database programming, preferred 
• Working knowledge of SQL databases and proficiency in languages such as Python and Java, preferred 

Working Conditions 

This position will be mostly based in an office environment with extended periods of sitting and using manual dexterity to utilize computer and phone systems.  May be required to work outside of normal business hours to respond to emergency situations or as training or operational needs require. 

An Equal Opportunity Employer disability/veteran