Business Process & Systems Analyst

Department: Information Technology

Employment Type: Full Time

Location: London

Reporting To: Craig Burgress

Description

Why Bates Wells?

We’re an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose-driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out.

Our values are key to our success, and you’ll be able to make a real impact from day one.

Come and join the firm who have a standout and authentic commitment to a triple bottom line, where we’ll never prioritise profit over people and planet.


The role

The Business Process & Systems Analyst is a pivotal, autonomous role within the IT department, responsible for bridging the gap between the business and technology. The role is responsible for driving end-to-end requirements discovery, analysis, documentation, and delivery while also acting as Product Owner / Product Specialist for new and evolving technology products introduced to the firm.

The role will be central to the replacement and modernisation of core business applications, proactively identifying opportunities for process improvement, optimisation, and innovation across the firm. The Business Process and Systems Analyst will engage with stakeholders at all levels, from fee earners and business services to senior leadership, ensuring technology solutions deliver measurable business value.

Key Responsibilities

• Collaborate with legal and business teams to analyse workflows and identify opportunities for better use of existing tools, AI, emerging technologies, automation, and digital innovation.
• Operate high autonomy, managing competing priorities and delivering outcomes with minimal supervision.
• Produce clear, high‑quality artefacts, including business/functional requirements, user stories, acceptance criteria, use cases, process maps and workflow diagrams.
• Support the identification, selection and suitability assessment of emerging technology to meet business requirements.
• Play a key role in delivering new system(s) from selection through inception, project delivery and ongoing change management, working closely with the Technical Project Manager.
• Support proof‑of‑concepts and pilots, including defining success criteria and tracking performance.
• Act as the “face of IT,” facilitating workshops, interviews, and sessions to elicit business, functional and non-functional requirements.
• Build strong, trusted relationships with stakeholders across all levels of the firm, requiring excellent interpersonal and organisational skills.
• Stay informed on legal technology trends, AI developments and regulatory changes.
• Act as Product Owner / Product Specialist for new and existing applications.
• Proactively identify opportunities for system and process enhancements, automation and optimisation.
• Take ownership of Business Analyst workstreams for IT projects, ensuring best practice and close collaboration with the Technical Project Manager.
• Form part of the project team selecting and implementing new system(s), taking the lead where appropriate.
• Be technically aware and assist with selecting and implementing emerging technologies and applications to achieve efficiencies.
• Help shape and implement new ways of working and deliver continuous improvement with the IT Training and Engagement Manager and Technical Project Manager.
• Continuously identify and deliver business process improvements across the firm’s functions.

About You

• Previous experience working in a business analysis/projects role is essential.
• Experience of working in a professional services environment would be beneficial.
• Knowledge of legal IT systems is beneficial.
• You are passionate about business improvement and want to streamline workflows and deliver efficiencies 
• You enjoy problem solving and can analyse all elements of a process, apply logic and suggest alternative solutions 

About our IT team

Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs.

What are we like to work for?

Impact-Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities, and planet.
Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and drive a just transition to net zero.
Championing Inclusion: We foster a diverse, inclusive culture where creativity and innovation thrive.
Flexible and Hybrid Working: Our hybrid model supports balance, with part-time options and at least two office days weekly.
Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare, and more for your well-being and growth.

At Bates Wells, equity, diversity, and inclusion are part of who we are and how we work. As a B Corp and purpose-driven law firm, we’re committed to building a workplace that is fair, inclusive, and representative of all.