About this role
Company Description
Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, and Whiskware™. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.
Job Description
As a Customer Support Specialist, you’ll work closely with customers across several of our well-known brands, primarily through phone, email and chat. This role is a great opportunity for someone who enjoys helping people, learning new skills, and being part of a supportive team. You’ll help build positive customer relationships by providing clear, friendly, and professional support, while gaining hands-on experience in customer service and brand operations.
Every role at Trove Brands plays an important part in our success. As a member of customer support team, your responsibilities will include:
Supporting customers across multiple communication channels
Providing accurate information and solutions while maintaining a kind and approachable tone
Reviewing customer interactions to help identify ways to improve the customer experience
Assisting with team projects and special assignments as needed
Sharing feedback and ideas that help improve team practices and support policies
Qualifications
We’re looking for dependable individuals who enjoy helping others and are excited to grow in a customer support role. We value coachability, empathy, and reliability just as much as experience.
How to be Successful in this role:
Exceptional written and verbal communication skills, with the ability to explain information clearly and professionally
A strong sense of empathy and the ability to connect with customers in meaningful, human ways
High attention to detail and a commitment to providing accurate, thoughtful responses
Comfort typing 40+ WPM (preferred) while maintaining clarity and quality
The ability to stay focused, organized, and dependable in a fast-paced environment
A coachable mindset—open to feedback and eager to learn and improve
The ability to think creatively and innovate, even when resources are limited
Previous experience in customer support or customer-facing roles is helpful
Familiarity with helpdesk tools such as Zendesk, Gorgias, or Freshdesk is a plus
Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.
Among the many benefits our team members enjoy are:
- 401k package with employer matching
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
- Yoga studio
- Meditation/Nap room
- And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.