About this role
We are looking for a friendly, organised, and reliable Veterinary Receptionist to join our team on a full-time basis, working across six of our practice sites. This is a varied and fast-paced role, ideal for someone who enjoys delivering outstanding customer service and working as part of a supportive team.
About the Role
As a Veterinary Receptionist, you’ll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism. Duties also include processing payments, managing stock, and assisting with account and insurance queries. The successful candidate will ensure the practice remains clean, organised, and well-stocked, provide administrative support to the team, and occasionally assist the clinical staff with non-clinical animal handling during consultations.
What We’re Looking For
We are seeking someone with previous reception or customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).
You will have:
*A passion for client care and strong communication skills*Excellent IT proficiency (Excel, Word, Outlook)*Strong organisational skills, attention to detail, and a proactive attitude*Flexibility to work across multiple branches and varied shifts*Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
Your shift pattern
This is a full-time role working 40 hours per week. You must be flexible to work between 7:45 am and 7:15 pm, across a rota system, Monday to Friday. You will also partake in a Saturday rota.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave *Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care
About the Role
As a Veterinary Receptionist, you’ll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism. Duties also include processing payments, managing stock, and assisting with account and insurance queries. The successful candidate will ensure the practice remains clean, organised, and well-stocked, provide administrative support to the team, and occasionally assist the clinical staff with non-clinical animal handling during consultations.
What We’re Looking For
We are seeking someone with previous reception or customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).
You will have:
*A passion for client care and strong communication skills*Excellent IT proficiency (Excel, Word, Outlook)*Strong organisational skills, attention to detail, and a proactive attitude*Flexibility to work across multiple branches and varied shifts*Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
Your shift pattern
This is a full-time role working 40 hours per week. You must be flexible to work between 7:45 am and 7:15 pm, across a rota system, Monday to Friday. You will also partake in a Saturday rota.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave *Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care