About this role
Company Description
Peerless-AV® is a leading designer and manufacturer of award-winning audio solutions for over 75 years. Our AV solutions range from interactive kiosks, outdoor displays, video wall mounts and more. You may not know Peerless-AV® by name, but you have likely seen our products in malls, amusement parks, hotels, sport stadiums and/or different restaurant drive-thru.
- We are leading the industry by providing our customers with standard-setting product quality, service and value.
- We strive to create a fun work environment throughout the year, not just during the holiday seasons. Employees look forward to our company parties with raffles, contests, lunch and laughs.
Job Description
The role of the Customer Care Representative is to provide product information and product support to new and existing customers. This position works closely with several departments (i.e. sales, accounting, production, and shipping) to ensure orders ship on time and complete. Coordinates and acts as liaison between customer and internal departments ensuring customer’s needs are met completely.
Qualifications
QUALIFICATIONS:
Experience:
- 3 years of Customer Service Experience or related area.
Skills/Abilities:
- Possesses an understanding of customer service satisfaction
- Exceptional Communication skills (verbal/written)
- Excellent problem-solving ability
- Keen eye for detail
- Strong organizational skills
- Conduct on-line research
- Microsoft suite (Outlook, Excel, Word)
- Perform basic math and algebra
- Bilingual (Spanish, English Required)
Essential Results:
- Invoicing
- Sending Invoices to customers
- Sending Tracking numbers to customers
- Process PO´s
- Helping customers in general situations regarding products, invoices, shipments or warranties
- Follow up on warranties to customers
- Confirm ETA´s ( from PAV US and to customers )
- Control internal documents ( Receipt acknowledgements, tax information from customers, etc )
- Process RMA´s
- Other duties as assigned
Additional Information
All your information will be kept confidential according to EEO guidelines.