Account Manager

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

VML is a WPP agency (NYSE: WPP). For more information, please visit  www.vml.com, and follow along on Instagram, LinkedIn, and X.

 

The opportunity:

Are you an ambitious and organized individual with 1-2 years of experience in agency account management, eager to take the next step in your career? We're looking for an enthusiastic Account Manager to join our client services team. In this role, you will play a crucial part in supporting our senior account leads, managing day-to-day client communications, and ensuring projects are delivered on time and within budget. This is an excellent opportunity to hone your skills, learn from experienced professionals, and contribute directly to exciting creative campaigns.

What you’ll be doing:

• Serve as a key daily contact for clients, ensuring clear and timely communication, managing expectations, and building strong working relationships.
• Help coordinating team members, managing project timelines, budgets, and deliverables from inception to completion.
• Facilitate smooth workflow between clients and internal teams, ensuring all stakeholders are aligned.
• Help to translate client needs into clear and actionable creative briefs.
• Support the preparation of client reports, presentations, and meeting materials, helping to track campaign performance.
• Review deliverables to ensure they meet client objectives and brand guidelines.
• Monitor project-specific budgets and alert senior team members to potential scope changes or issues.
• Proactively seek opportunities to learn about client industries, agency processes, and strategic marketing principles.

Additional Requirements:

• Ability to thrive in a complex stakeholder management environment and being comfortable juggling multiple workstreams as being flexible to adapt to shifting needs of clients
• Previous creative agency account management experience
• Proven organizational and planning skills, must be precise and detail oriented
• Excellent verbal and written communication skills in English

In return, this is what you can expect:

• Permanent contract right from the start
• Compelling tasks
• Collaborative ambience in agile teams
• Private health insurance package (for employees working with us for a year and more)
• Education budget to suit your own development, e.g. soft-skills workshops, language courses
• Hybrid way of working (2 days/week remote work) 
• International projects and diverse teams

And there's more:

• International and inhouse training possibilities
• Kid and dog friendly office
• Annual team building days; fun events
• Award-winning office

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA and #LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.