Analyst, Real Estate Services

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To support Real Estate Service activities. Monitor progress on ongoing project/activities and outstanding queries, following up rigorously to ensure quality response and timely closure. Ensure collation and timely submissions of reports and requests.

• Ensure excellent service delivery to stakeholders.
• Communicate escalation matrix for proper information dissemination in the event of any anomaly.
• Collation and submission of periodic reports on behalf of the business unit.
• Monitor weekly outstanding queries and follow up rigorously to ensure quality response and timely closure.
• Improve communication amongst stakeholders.
• Monitor SLA for Real Estate Services activities in ensuring that issues are promptly closed out.
• Manage progressive feedback to Business Units at designated intervals.

Qualifications

• BSc Project Management/Architecture/ Building Construction or related field.

Experience

• Minimum of two years general banking experience.
• Experience identifying risk and assessing skills.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Documenting Facts
• Embracing Change
• Empowering Individuals
• Establishing Rapport

Technical Competencies:

• Access Control Systems
• Quality Assurance
• Quality Control
• Quality Management System Support
• Verbal Communication