About this role
Company Description
At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, SingleRisk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
Your Role:
- Manage relations with Coface insured customers for insurance contracts signed.
- Specific tasks according to the calendar and portfolio segmentation: welcome visit, periodic visits and calls, renewal actions.
- Permanent support for the customer regarding the contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface).
- Keep close contact and establish personal relationship with the clients in order to assure the expected portfolio renewal rate.
- Propose and negotiate with the client the renewal offer taking into account the renewal rules in place, the clients request and the contract’s performance.
- Identify upsell and cross-sell possibilities related to the client’s business.
- Actively promote Coface innovations that could provide added-value for the client.
- Update the specific CRM applications.
- Provide reports and information regarding the portfolio managed.
Qualifications
Who You Are:
- Previous experience in a similar position of at least 3 years.
- University degree in Economics (ASE or similar).
- Knowledge in financial analysis, accounting, business acumen.
- Skills in organizing, planning, controlling, and negotiations.
- Ambitious, persistent, open-minded, analytical thinking, business vocabulary and great customer orientation.
- Empathy and responsiveness.
- Well-developed social skills, and excellent communication skills;
- Advanced English (written and spoken) - mandatory.
- Ability to write reports to summarize and clarify information.
- PC literate - MS Office, browsing, e-mail.
- Category B clean driving license.
Additional Information
We offer you:
- Competitive and stable monthly remuneration;
- Attractive bonus scheme;
- The opportunity to build your career development (both locally and internationally) in a large global company, one of the world leaders in its field;
- Standard working hours (Mon-Fri);
- Possibility for remote work (Home office), with the provision of the necessary technical equipment (Hybrid office attendance);
- Work in a cohesive local team consisting of young and positive professionals;
- Convenient and communicative location - new and modern office in the central part of Sofia, only 1 minute away from a Metro-station and other types of public transport;
- Opportunity to acquire knowledge in the field of Business information services, trade credit insurance and finance;
- Regular and interesting team building activities;
- Fully paid annual public transportation card;
- 102.36 Euro monthly food vouchers;
- Sports card at preferential price;
- Foreign language and personal career development courses;
- Free additional health insurance for our employees with coverage above average;
Does that sound interesting to you? Then do not hesitate and send us your CV and we will contact you if your description matches the vision for our next future Superstar!