About this role
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.
You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you.
What’s in store for you:Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.
You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you.
Your day-to-day:
- Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback;
- Help in identifying and reporting any bugs to the appropriate team;
- Share customer suggestions with the Product Team to help shape what we build;
- Improve our FAQs and support macros to make self-service even better;
- Train and refine our AI chatbot to handle more queries accurately;
- Propose automation ideas and workflow improvements;
- Monitor and respond to Trustpilot reviews.
Working hours:
- Evening shift 17:00 to 02:00 EET.
Your skills & experience:
- Fluent English;
- Previous customer support experience;
- Strong communication skills;
- Comfortable adapting to change and handling pressure;
- Problem-solving mindset with the ability to prioritize effectively;
- Experience with Intercom automations (nice to have);
- Documentation or knowledge base writing experience (nice to have).
Salary:
- Salary: Gross salary 1850 - 2250 EUR/month.