IT Senior Business Analyst

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary
Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and project/product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).  Actively participates in an application support rotation providing issue analysis and supporting resolution activities.

Essential Functions

• Perform application support duties including, but not limited to, research, issue resolution, incident management tasks, and change management (i.e. Miscellaneous ServiceNow tasks)
• Manage the research email boxes and respond in a timely manner
• Team Manager for Call Support rotation, prepare and conduct meeting agenda(s) 
• Recognize and formulate approaches to address potential issues that could impact our applications.
• Broaden expertise of the business and work with technical and business teams to support business objectives.
• Understands security, risk management, and IT process principles and escalates to appropriate team(s) as needed.
• Participates in the design process to ensure it supports business requirements and an optimized user experience.
• Capture requirements for a complex system and/or multiple systems; understand the SDLC and its impact on deliverables.
• Translate business requirements into system technical requirements and partner with technicians to develop and document a design convey with appropriate level of detail to the development team.
• Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience.
• Influence requirements for new application features and enhancements that are consistent with strategic priorities.

Required Qualifications

• Knowledge of Hogan Deposits (IDS), CIS, RPM, Umbrella, and non-Hogan applications specifically running on a mainframe platform in Key’s environment
• Knowledge of banking and/or transaction processing
• Proficient in information gathering and analytical approach to problem solving.
• Self-motivated with the ability to work with little to no supervision.
• 4-year college degree; or equivalent experience.
• Excellent interpersonal communication skills - written and verbal.
• Excellent time management and organizational skills.
• High attention to detail and ability to manage multiple priority assignments.
• Proficiency with Microsoft Office Suite, MS Teams & Jira.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 5+ years of relevant experience (required)

Skills

• Extensive experience with evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
• Extensive experience with major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Extensive experience with inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Extensive experience with the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Extensive experience with techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Working knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Extensive experience with tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Extensive experience with activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.
• Working knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
• Extensive experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• Working knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)
• Remote

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 02/06/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

 

 

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