About this role
LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.
The Mexico IT Support Specialist will be responsible for ensuring that all client computing systems are operating smoothly and properly. This will include installing and configuring new workstations, network hardware and software. Other responsibilities, such as ordering and receiving of new equipment and assisting other systems staff in the implementation and maintenance of special projects, will be added over time.
Specific Responsibilities include:
- Installing and setting up new hardware for end users (operating systems, networking, telephone, printers, software applications, user security, email, etc.).
- Supporting and maintaining existing computer and telephone hardware, including repairs, replacements, and troubleshooting.
- Logging and updating hardware information in the internal database.
- Providing support for software applications, including all in-house tools and Microsoft operations systems (Windows 10/11) and Microsoft Office.
- Tracking and recording software licensing.
- Troubleshooting and documenting software issues and errors.
- Assisting with help desk inquiries and provide timely, customer-focused support.
- Performing other duties as assigned.
Our Ideal Candidate will possess:
- A foundational Information Technology (IT) skillset with hands-on experience (e.g., internship, co-op, or up to 1 year in a similar role).
- Advanced command of the English language, both written and verbal.
- Information Technology certificate or degree is considered an asset.
- An enthusiasm for customer service and supporting end-users.
- Time management and prioritization skills.
- Comfort working independently when needed, while still being a collaborative team player.
- A positive attitude and friendly, team-oriented approach.
Benefits include:
Monthly food vouchers.
Savings fund.
Christmas Bonus.
Vacation day and bonus.
Private Health Insurance.
Life Insurance.
Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams
About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.