Senior Credit Controller - Iberia

Job Description :

Job Title: Senior Credit Controller -Iberia

Location: Budapest

Contract terms: Fixed term (until June 2028)

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

Key Responsibilities

• Support Proactive cash collection

• Handle queries and drive issue resolution (log, assign, chase)

• Manage relationship with customers, with the market (e.g. Account managers, Credit Risk manager, Finance manager), with PWC and internally (e.g. Governance Team, Credit Control)

• Manage customer ledger according to KPIs (RC, texting, reconciliation)

• Coordinate team members who deal with Customer Spend tasks and create a supportive network between them

• Maintain process documentation

• Train, coach, motivate and develop skills of others within the team

• Train newcomers

• Reporting (daily, weekly and monthly reports)

• Continuously looking for Customer Spend and Rebate process improvement, standardization to drive customer satisfaction and raise service efficiency.

• Find root-causes, prepare analysis and set-up Action Plan

• Actively promote the CARM/Control agenda

• Give input to Cash Forecasting

• Ensure A&P or Rebate credit notes are created on a timely manner, RFT

• Ensure all SAP documents are billed and delivered to customers

• Active participation in Customer Spend/Rebate related GDBS Lean

• Projects and System upgrades

• Provide support for TLs and Managers

• Work logically and pro-actively toward solutions

• Respond positively to direction and shows energy in delivering what is expected within own area of work. 

• Is receptive to feedback and is willing to learn from mistakes

• Ability to effectively priorities customer issues and build on customer knowledge when making decisions

• Understand the need to create high performance teams and supports the actions of others to deliver this. 

• Good knowledge of internal and external business partners

• Take ownership for delivering on promises, speaks up when operational standards are slipping 

• Perform all Credit Risk Management activities for new and existing customers adhering to the guidelines defined on the European Credit Policy

• Negotiate Repayment Plans with Customer if overdue debt arises, and subsequent review of payments; Apply course corrective action when needed

• Monitor the bad debt cases assuring the proper follow up process in coordination with external lawyers. and Senior CC

• Reporting to the Insurance Company for premium calculation as per contract policy

• Comply with the AML Policy in Iberia process Integra Watch (To assure compliance with KYBP and bi-annual check).

• Faultless Controls and Compliance - BAU processes are delivered according to policies and  Diageo Compliance & Ethics agenda

What you will bring

• University or College degree

• 3 years relevant experience

• Speaks English and Spanish fluently

• Has significant financial knowledge, willing to improve day-to-day

• Has strong interpersonal and communication skills

• Ability to analyze measures and to understand business impacts

• Makes suggestions on improvement actions to achieve business goals

• and improve business performance

• Solution oriented

• Seen as a strong team player and able to work individually

• Solid PC literacy, strong Excel, SAP and Outlook skills required

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we have a Gym

• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Budapest

Additional Locations :

Job Posting Start Date :

2026-01-30