About this role
About Carimus & The Role
We are Carimus, a brand experience and digital transformation agency, now proudly part of the Spyrosoft Group. Since 2013, we've brought together the best of art and engineering to create meaningful impact in the digital world. By fusing strategy, creativity, and technology, we help brands break through and connect with their audiences on an emotional level. As part of Spyrosoft, we’re expanding our capabilities and reach while staying true to our human centered approach crafting experiences that matter for both our clients and our team.
The Junior IT Support Specialist plays a critical role in our mission. You’ll work closely with the local Carimus US team as well as the Global Spyrosoft IT Team to provide the most crucial and business-critical systems and services for our employees. We deliver computers, configure services, and ensure security aspects, build and automate internal processes and workflows by providing necessary IT tools and integrations. As a member of the first line of support, you will provide IT support, focusing primarily on the site's local needs and supporting remote employees worldwide.
Department: IT
Status & Classification: Full Time, Non-Exempt
Location: Raleigh, NC (Hybrid 3x per week)
Travel Requirement: None
What You’ll Do
Provide first-line IT support, primarily focused on the needs of the local office while also assisting remote employees
Manage, monitor, and resolve support tickets in Jira Service Management, keeping users updated in real time
Communicate clearly within tickets, following defined workflows, escalation paths, and SLA requirements
Systems & Hardware Administration
Manage user accounts, groups, mailboxes, and devices (M365, Entra ID, Intune, Mosyle)
Administer licenses and subscription products (M365, GCP, Azure, AWS)
Install, configure, and update endpoint operating systems (Windows, macOS, Linux)
Maintain IT asset management, including inventory, stock, purchasing, and related documentation
Create and update user guides and internal IT documentation
Support and manage office printers
Security & Compliance
Assist with security incident handling, including phishing, malware, and lost or stolen devices, in collaboration with the Cybersecurity team
Perform quarantine reviews and support endpoint compliance (antivirus, disk encryption, secure boot)
Apply and maintain company security standards across endpoints and systems
Support the implementation of security policies and configuration requirements
Follow established security procedures and help educate users on best practices
User & Office Support
Provision and deprovision equipment for employee onboarding and offboarding
Prepare, maintain, and support office workstation setups
Troubleshoot and coordinate repair of company computer equipment with external service providers
Diagnose and resolve basic network connectivity issues
Manage and support conference room audio/video systems (e.g., Logitech with Microsoft Teams)
Provide on-site IT support for meetings and company events
Required Qualifications
2–3 years of experience in an IT support, helpdesk, or service desk role
Hands-on experience supporting Windows and/or macOS users in a business environment
Ability to perform basic hardware troubleshooting (laptops, docks, monitors, peripherals)
Experience working with a ticketing system and managing tickets through resolution while communicating clearly with users
Practical experience with user account administration (e.g., Microsoft 365, Google Workspace, or similar platforms)
Basic understanding of endpoint/device management concepts (software installation, system configuration, updates)
Basic knowledge of computer networks and connectivity troubleshooting (Wi-Fi, LAN, VPN, remote access)
Working knowledge of IT security best practices (phishing, malware, lost/stolen devices) and ability to follow security policies and procedures
Strong communication skills and a friendly, user-focused support approach
Organized and detail-oriented, with the ability to document work, follow processes, and manage IT assets
Ability to work independently in an on-site support role, including hands-on equipment setup and support for office technology
Nice to Have
Experience installing and configuring multiple operating systems (Windows, macOS, Linux), including dual-boot setups
Experience troubleshooting common computer hardware issues (RAM, storage, overheating, battery, peripherals, etc.)
Knowledge of current computer hardware components and device specifications (laptops, desktops, docks, monitors)
Who We’re Looking For
We’re looking for a dependable, hands-on IT support professional who enjoys solving problems and helping people. You have 2–3 years of experience in a helpdesk or IT support role and are comfortable supporting both Windows and macOS users in a business environment. You’re confident handling day-to-day technical issues, managing user accounts, and troubleshooting hardware and connectivity problems. You communicate clearly, stay organized, and take pride in following processes and security best practices. Most importantly, you bring a friendly, service oriented mindset and enjoy being the go to IT person who keeps the office running smoothly.
You’ll thrive here if you are:
Naturally helpful and patient, and genuinely enjoy supporting non-technical users
Proactive and take ownership of issues instead of waiting to be asked
Organized and process-oriented, with strong attention to detail
Calm under pressure and able to juggle multiple requests at once
Comfortable working independently while still collaborating with a broader IT team
Security-minded and thoughtful about following policies and best practices
Our Values
At Carimus, these values guide every interaction and collaboration internally and with our clients.
Live in the ZOPD. We continually expand our skills by working in the Zone of Proximal Development. We take measured risks and incorporate new technology, but only what we can deliver with excellence.
Be Transparent & Tenacious. We don’t hide from the truth and won’t let our clients, either. We embrace reality, own our mistakes, and attack problems with teamwork and creativity.
Invest in Relationships. Life is better doing interesting things with people we like. We build trusting relationships and strong connections—with our employees and our clients. We go further together.
Create Exceptional Experiences. We exceed expectations—yours and ours. We unite art and engineering in smart, compelling ways that inspire confidence and human connection. We excite and engage, from concept to launch.
Commit to Caring. Caring is in our blood—and our name, “Care I Must.” We’re proudest when we tackle real problems and advance positive change for people and the environment. Let’s get to work.
Benefits
We offer a competitive benefits package designed to support your health, financial well-being, and work–life balance, including:
Medical, dental, and vision insurance (with family coverage options)
Life and disability insurance
401(k) plan with employer match
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
15 days of paid time off (PTO)
Paid company holidays
Benefits are subject to plan terms, eligibility requirements, and may be updated over time.
Physical Requirements:
Normal periods of sitting and standing in an office environment.
Lifting and/or pushing objects up to 50 lbs. on an occasional basis
Carimus provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
(JID202512045)