Services Manager

Service Manager

Earn £27,338 per year and great benefits including Health Cash Plan  

Permanent, full time (37.5 hpw) plus on call shift payment of £14.30 per session 

Worcestershire - primarily within our Worcester services.

We can’t offer a CoS for this role 

Home, a place where you belong  

This is your chance to unleash the potential in our colleagues whilst delivering excellent outcomes for our customers! You’ll manage our services which house customers experiencing mental health conditions within our 24hr services and our dispersed and community support services.

What you’ll do

• You’ll be the Safeguarding Lead and will manage our passionate and dedicated team of Support Workers and Coordinators

• Being present within the service to understand how it runs and identify opportunities to improve quality

• Stepping in during crisis situations and supporting customers with empathy and professionalism

• Overseeing maintenance issues and managing the service budget effectively

• Attending multi‑agency meetings and steering groups to represent and develop the service

Why join us

If you’re a proactive leader who thrives in a fast‑paced, purpose‑driven environment, this is your opportunity to make a real difference.

Imagine going home each day knowing you’ve helped change someone’s life for the better. You’ll get to do exactly that and you’ll be part of one of the UK’s top 10 Great Places to Work! 

You have  

• Great people skills, ability to communicate and understand where people are in their life

• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  

• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

• Experience of delivering support in a housing or care environment  

• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! This is essential for this role.

Stronger together 

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits

• The role is primarily Monday-Friday 9-5, however there may be times where you will be required to cover the service - so flexibility is a requirement with this role. 

• You will be expected to provide cover in Worcester and Kidderminster - however this role will be primarily based within our Worcester services.

• You will be based at one of our 24hr services. This role will be covering a mixture of the support services within the team so you will have to manage your diary effectively so that you are spending time at all different parts of the service.

• You’ll be able to use technology for monitoring spending on the budgets, ensuring that the paperwork that the staff team are completing is meeting the quality standards, setting rotas to ensure the services are always covered, creating documents to incorporate into the service so that the service and support is as effective as possible.

• You’ll need an Enhanced DBS check done and we pay for that.   

What’s in it for you? 

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 

• Matching pension contribution (up to 7% and life insurance of 3x basic salary) 

• Career path with development and excellent training package.  

• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support 

Find out more  

Click APPLY NOW to see our  Client Services Manager job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk. 

Central Supported Portfolio 605