About this role
Business Analyst
The purpose of this role is to enable our commercial team to efficiently and effectively sell the Omnicell portfolio through user-friendly processes and tools. The Business Analyst will be the subject matter expert (SME) on Salesforce, SAP CRM, quoting application, and SAP ERP (SD/MM). She/he will be the expert source of information on critical & complex projects to enable best in class sales and back office operations from inquire to order. She/he will partner with the users, the operational team & the global functions (finance, service, supply chain, IT, etc.) to improve our processes and deploy them.
The position will report directly to the Operational Excellence Senior Manager within the Omnicell International organization and will be the go-to-person for all Omnicell International quote to cash related topics. She/he will have the following scope:
- Process optimization and tool deployment (including change management, etc.)
- Process/Tool/Data management and support of internal users (Sales, Product Management, Deal Desk…)
KPI reporting
Responsibilities:
- Execute wing to wing process standardization and monitor functional adherence to process, roles and responsibilities, and timelines
- Work with operational stakeholders to identify key operational needs using process & tools (process mapping, change management, etc.)
- Lead new process/tool deployments and act as a liaison between Sales team, Product Management team & other functions
- Serve as best practices/quality/support resource within the team, documenting processes as needed
- Champion and contribute to a culture of continuous improvement and Business Excellence Leadership.
- Support and guide Product Managers & Suppliers, in implementing relevant and accurate product information and quoting process within Omnicell’s systems
- Coordinate with the global Product Data Management team, the release of quoting tools and systems with the latest product information. This includes the conduct of thorough User Acceptance Testing, the creation of Requirement Blueprints, and the governance of what can and should be implemented in SAP / Salesforce.com
Qualifications/Skills:
- Proven ability to analyze and resolve complex problems with a focus on continuous improvement
- Established project management skills; ability to document, plan, and execute programs.
- Knowledge and experience using CPQ (Salesforce.com, SAP, NetSuite…), ERP (SAP preferred), CRM (Salesforce.com preferred), service management systems and planning systems required; implementation experience preferred
- Exposure to Lean/Six sigma and process improvement methodologies: Lean certification preferred
- Strong business, operational, financial and root cause acumen with a corrective action mindset
- Master’s degree, or relevant work experience
- Excellent communication and presentation skills; mastering effective communication with peers and management
- Strong influencing and cross group collaboration skills; comfortable working within a matrixed organization and a multi-cultural environment
- Ability to work with a high degree of autonomy in a demanding and results-oriented team environment
Experience in the healthcare industry preferred
Work conditions:
- Travel required: up to 30%
- Flexible Working hours (Interactions with US based colleagues)
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.