About this role
Description
Who is FranConnect?
FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For 25+ years, the FranConnect AI-powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti’s, Gold’s Gym, Neighborly, and Papa John's rely on FranConnect to expand locations, streamline unit operations, enhance collaboration, and improve profitability. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on FranConnect, visit www.franconnect.com.
Why Join Us
At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.
Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we’d love to have you on our team!
Role Overview
We’re hiring a Senior Product Manager – Integrations to build and scale FranConnect’s out-of-the-box integrations ecosystem. This role owns the strategy, roadmap, and delivery of integrations across the platform - focusing on APIs, webhooks, and prebuilt, marketplace-style integrations that create meaningful value for customers and partners.
You’ll operate in a product triad with Design and Engineering, partnering closely with offshore engineering teams in India to deliver scalable, technically sound solutions.
Primary Duties & Responsibilities
- Own the vision, strategy, and roadmap for FranConnect’s integrations ecosystem
- Define and prioritize high-impact out-of-the-box integrations across the product suite
- Partner closely with Engineering to shape API, webhook, and integration architecture decisions
- Collaborate with Design to ensure integrations are discoverable, usable, and clearly communicated
- Balance customer needs, partner considerations, and technical constraints
- Define success metrics and measure adoption, reliability, and customer impact
- Drive problem definition, requirements, delivery, and iteration on a monthly release cadence
- Present roadmap decisions, progress, and outcomes to customers and product leadership
Requirements
What We're Looking For
- 6+ years of product management experience in B2B SaaS
- Strong technical fluency with APIs, webhooks, and integration platforms
- Experience building or scaling integration ecosystems or marketplaces
- Proven ability to own outcomes, not just ship features
- Strong collaboration skills across design and engineering
- Experience working with offshore engineering teams in India is a major plus