About this role
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
Purpose Statement
- To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions).
- To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.
Experience
Minimum:
- 3 - 5 Years’ experience in a corporate technical support environment
- 3 Years knowledge related to Microsoft hardware and software technology
- Basic knowledge of diagnostic principles and troubleshooting
- Client relationship management practices and principles
* Dependent on the business requirement the specified experience may be subject to change.
Ideal:
- 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment
- Vendor relationships and management
Qualifications (Minimum)
- A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Analytical Skills
- Negotiation skills
Knowledge
MINIMUM:
- Knowledge in a corporate support environment
- Knowledge related to Microsoft hardware and software technology
- Basic knowledge of diagnostic principles and troubleshooting
- Client relationship management practices and principles
- Operating Systems: Windows, macOS, Linux
IDEAL:
- Knowledge in a corporate and supplier support environments
- Knowledge related to Apple hardware and software technology
- Advanced knowledge of diagnostic principles and troubleshooting
- Client relationship management practices and principles
- Understanding SCCM principles
- Vendor relationships and management
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.