Virtual Relationship Manager

Company Description

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!

Job Description

About the Role

As a Virtual Relationship Manager, you will be responsible for managing a portfolio of customer relationships, ensuring that clients receive top-tier service and tailored solutions to meet their financial needs. You will act as the primary point of contact for customers, offering expert advice, problem-solving, and fostering long-term relationships.

What You Will Be Doing

• Achieve budgeted sales and service targets within acceptable risk standards.

• Regularly review customer portfolios to identify business opportunities and cross-sell financial products.

• Manage and nurture client relationships, ensuring outstanding service and aligning with expectations.

• Provide specialist guidance, advice, and resolution of customer queries to achieve satisfaction.

• Ensure all tasks are completed with precision, adhering to banking policies and regulatory requirements.

• Collaborate with internal teams, including compliance, operations, and business support units, to streamline processes.

• Maintain professionalism and integrity, aligning with the Staff Code of Conduct.

What You Should Have

• To excel in this role, you should possess:

• Strong oral and written communication skills.

• Sales acumen with the ability to identify and leverage business opportunities.

• Relationship management expertise with a client-centric approach.

• Strong analytical and decision-making skills.

• Ability to manage multiple clients and tasks efficiently while adhering to internal processes.

Qualifications

What We Are Looking For

• We are seeking a proactive, results-driven professional who:

• Has at least 2 years of experience in banking or financial services with a focus on relationship management.

• Holds a Bachelor's degree in a relevant field.

• Excels at problem-solving and strategic decision-making.

• Can work autonomously while collaborating effectively with internal stakeholders.

• Understands banking processes and compliance requirements.

Additional Information

What’s In It For You:

• Pay for performance culture (Competitive and performance-linked compensation)
• Provision of medical care plan for your family and you
• Comprehensive Life insurance plan
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole-self to the organization and perform to your best