Coordinator, Traffic

Location: Edmonton, AB

Status: Full-Time, Regular, Permanent 

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safety since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Brandon, Winnipeg, Langley, Kamloops and Mississauga.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

About the Position

We are looking for a Traffic Coordinator to join us at our Edmonton Branch! This position will work closely with our established Contractors and new clients to service needs of Traffic control in Edmonton and Northern Alberta. Close coordination with peers such as Supervisors, Coordinators, and Dispatchers in order to plan and effectively schedule Traffic Accommodations. The successful candidate will be responsible for establishing and maintaining client relations, verifying effective Traffic control Plans and implementation of such on roadway. As well as scheduling flag personnel and coordinating transportation demands for equipment needs on a normal and emergency basis.

Responsibilities

• Verify effective traffic control plans for implementation
• Assist with ensuring all safety processes and procedures are met for Technicians in the field. 
• Maintain customer relations via phone and email.
• Suggest equipment and supplies to meet customer needs.
• Demonstrate the ability to follow operational procedures.
• Strong internal and external customer service orientation.
• Maintain the dispatch board / schedule for flag and customer jobs.
• Contact customers if there are scheduling delays.
• Work with outsource company to fill customer orders for flagging, invoicing match billed hours to the customer and are completed in a timely manner.
• Assist with delivery/returns, flagging and jobs in the field as required.
• On-Call rotation a possibility.
• Strong coordination with dispatch and supervisors
• Take incoming call and support new customers
• Customer prequalification HSE 
• Assist CSP’s with questions regarding customer requests for job set ups.
• Cover dispatch when they are on vacation, day’s off and breaks. 
• Other duties as assigned.

Qualifications

• 3-5 Years Traffic control Experience in the Field, Urban and Rural 
• Strong customer service relations

• Reliable, punctual and able to work with little supervision

• Availability to work overtime as required

• Adhere to our safety program fully including passing a drug/alcohol test

• Experience with Microsoft office 365 operation system

• Knowledge of the rental shop, install, traffic tech, dispatch and coordinator roles an asset

• Ability to remain calm, work efficiently & effectively in a multitasking high stress environment
• Superior time management skills
• Know the city well, ability to read & understand maps and good route planning abilities

• Completed the LEAN course an asset

• High School Diploma

 

Training will be provided for the right candidate! Apply today!

*We thank all applicants for their interest, however only selected candidates will be contacted*