About this role
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.
Information about the position
Working in the IT Support Team, you’ll be working alongside other team members in Amsterdam, Berlin and Vilnius who look after our Vinted offices across Europe. The team aims to make sure that the whole organization operates securely and efficiently, and that Vinted employees are supported with the best possible IT Equipment and Software for their role. This is more than a helpdesk: you’ll shape our Atlassian setup and turn user issues into scalable improvements and self-service solutions.
In this position, you’ll
- Be the bridge between IT Support and JIRA administration teams, providing support to the users and insights for your colleagues.
- Be the voice of our IT service, delivering IT Support to our internal colleagues with broader, international IT Support team
- Make an impact on our IT systems by contributing to different initiatives in both software and hardware
- Identify opportunities for improvements and take responsibility for their implementation
- Look after Vinted’s IT infrastructure
- Collaborate closely across teams, with the shared goal of providing the best service
About you
- Have experience with ITSM tool management and administration
- A strong willingness to learn, master new technologies, and grasp new concepts
- Practical experience administering different operating systems (primarily macOS) and hardware
- Excellent written and spoken communication skills in English
- Have a strong understanding of ITIL
- Advantage: Knowledge and experience with JIRA
Work perks
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Access to all the tools & tech needed for work
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- Mental and emotional health support through the Mindletic app
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
- In Vilnius office: Gym & in-house meals at friendly prices
- In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The salary range for this position is € 2,658 - € 3,592 gross per month.