Senior UX Researcher

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The role 

We're looking for a Senior UX Researcher for the Mindbody Payments & International Experiences. You will be responsible for developing research programs, defining problem statements, communicating novel insights from mixed methods research you conduct, developing and steering strategic research roadmaps, and collaborating with the Product Management and Product Design teams to define what to build and how to build it.   

 We are at a pivotal moment at Mindbody where we are shifting the research culture to drive foundational research that helps define product roadmaps. UX Researchers at Mindbody develop a strong understanding of the products and business while balancing user needs to drive the business forward, creating usable, useful, and delightful experiences for our small, medium, and franchise businesses worldwide.  

This role will be based out of India alongside product and design partners also located in India, reporting to a Head of Research based in the US. 

About the role 

• Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping research roadmaps, gaining cross-functional buy-in, and clearly communicating your approach while executing collaboratively.     

• Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into the research roadmaps you develop.     

• Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.         

• Lead workshops and design sprints by surfacing relevant insights, proposing research roadmaps, and informing the evolution of our product and design strategy.    

• Develop a good understanding of the business and products you do research on to prioritize, define and influence OKRs and what to build next.    

• Contribute to upleveling the craft and impact of the research team by mentoring junior members and scaling yourself by guiding product and design to do research within pre-set scope. 

• A strong researcher knows that being a researcher isn’t your only role, you wear multiple hats whether it’s diving into data, leading a design sprint, developing product strategy based off research, or synthesizing insights from multiple data sources to drive a point of view. You help bring clarity in ambiguity.  

Skills & Experience 

• You have a Bachelor's degree AND have 5+ years experience as a mixed methods user experience researcher with demonstrated experience in a variety of research approaches, including, card sorts, tree tests, diary studies, jobs-to-be-done, writing and analyzing surveys, in-depth interviews, unmoderated and moderated usability  testing and concept evaluations.   

• You have an advanced degree in Psychology, Cognitive Psychology, Experimental Psychology, Human Factors, Human-Computer Interaction OR alternative equivalent work experience AND 3-4+ years of experience as a mixed methods researcher.  

• Experience across digital products and platforms, with expertise in Payments and/or International Research and/or Compliance, legal or other highly regulated industries and/or B2B (Small and Medium Business) and/or Wellness Tech, an advantage.    

• Strong storytelling and presentation experience across a variety of audiences and a good understanding of how to refine presentations to meet the needs of the audience from Product, Design, Engineering partners to leaders in the organization.  

• Proven track record of delivering research roadmaps and insights that move the business forward – influencing partner mindsets, product roadmaps, user experience metrics, and strategy.  

• Leverage AI in your end to end research process to streamline repetitive or time-consuming tasks, while using your time for strategic conversations.  

• Experience leveraging research tools such as Dovetail, Zoom, Alchemer (or equivalent e.g., Qualtrics), SQL, R, Python or similar and adaptability to learn and utilize new tools as needed to meet the evolving needs 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.