
About this role
Key Responsibilities:
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Serve as the first point of contact for high-severity incidents and emergency situations, ensuring swift resolution and stakeholder communication.
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Collaborate with cross-functional teams, including developers, product owners, and operations, to troubleshoot and resolve production issues.
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Drive root cause analysis (RCA) and recommend system/process improvements to reduce incident recurrence.
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Maintain transparency through structured, periodic updates to leadership and key stakeholders.
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Coordinate with various technical teams to ensure progress and accountability across the incident lifecycle.
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Contribute to ongoing operational support, managing and mitigating day-to-day technical issues.
Requirements
Technical Skills Required:
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4+ years of hands-on experience with Java and open-source technologies.
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Solid understanding of incident management and root cause analysis practices.
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Experience with Agile methodologies.
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Familiarity with SAP S/4HANA, Enterprise Portfolio & Project Management, and R&D Engineering is a plus.
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Site Reliability Engineering experience preferred.
Additional Requirements:
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Must be local to Fort Lauderdale, FL.
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Excellent communication and stakeholder management skills.
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Strong problem-solving mindset with an ability to design reliable, scalable solutions.