HR Business Advocate

We’re Hiring! Come Grow With Us ?

At BCI, we believe great work starts with great people. We’re a team that supports each other, celebrates wins together, and works on projects that genuinely make a difference.

We’re excited to open a new opportunity for an HR Business Advocate. If you want a workplace that values creativity, balance, and personal growth, this might be the perfect fit for you.

 

HR Business Advocate

Job Objective: Work directly with HR Leads and Operations personnel (including VPs) to ensure that business lanes are fully supported between Corporate and Operations. You will be expected to help secure relationships and communications between Corporate and Operations by coordinating with VPs, HR Leads, Managers, and their employees and monitoring the overall status of how HR is best supporting operational goals and business expectations. You will be responsible for ensuring that all HR departments align accordingly through processes, communications, and core systems, making sure the HR Leads and the Operations team has what is needed in hiring, onboarding, developing, and maintaining a sustainable work force. You will update HR Leads, Managers, and employees on company supported programs such as recognition program, referral programs, events, job fairs, etc. You will also ensure compliance requirements/changes are adhered to by training, communicating and/or managing as needed.

Principal Responsibilities -- HR BUSINESS ADVOCATE

• Build and maintain strong relationships with "clients" - Partners, VPs, HR Leads, Managers and their employees - in providing a high level of service that exceeds their expectations
• Support full-cycle HR functions such as Recruitment, Onboarding, Engagement/Retention Efforts, Continued Learning and Development, Performance, and Succession Planning.
• Respond to, complete, and follow up on requests related to Benefits, LOAs, HRIS Transactions, Termination inquiries, within an appropriate timeframe as indicated by SLAs
• Request needed information from clients to complete requests as indicated above by continued knowledge of site stakeholders and/or business assigned representatives
• Prepare client paperwork, confirm accuracy, and follow through to completion (to include DocuSign) of various tasks
• Set up and prepare for ongoing client meetings -- compile and organize key components to strengthen relationships, communications and operation efficiencies
• Complete ongoing client reviews including generating reports, reviewing pertinent operational needs, solutioning where needed
• Create, manage, delegate, and follow up on ongoing new business requests, process changes, business objectives
• Continuously create, update, and maintain client and prospect records using O Drive, ADP, Balancetrak and other tools and resources as business needs arise
• Be proactive in keeping stakeholders aware of incomplete or unresolved tasks that specifically support client and/or business needs
• Participate in team meetings and other initiatives
• Maintain a good and solid relationship with all internal stakeholders, vendors, partners, and the operations community

 

Shared Responsibilities -- HR BUSINESS ADVOCATE

• Answer calls related to various HR areas, such as Recruitment, HR, Benefits, etc.
• Assist with client documentation, create templates and/or faxes, draft letters, and prepare and send outgoing mail
• Scanning and saving of incoming paperwork to upload or file as needed
• Develop and implement effective processes that improve the client experience and operations efficiencies
• May require travel to sites for supporting HR events such as onboarding, job fairs, HR Program Events (Recognition), New Client Transitioning events

This is a newly created position and while the above is to provide an outline of the role, it will be up to the individual to expand and grow this role as needed with continued business needs and/or changes.

#IND

 

Salary Range $60,000 to $110,000

Qualifications

Minimum Experience and Qualifications:

• 4+ years' experience in Human Resources in an administrative capacity.
• Undergraduate degree in Business, Human Resources or related field.
• Superior computer skills with particular expertise in Excel.
• 2+ year of HRIS experience, preferably in ADP.
• Strong knowledge and familiarity with LOA/FMLA processing.
• Advanced computer skills, particularly in Excel.
• Agile, ability to work in a fast paced - deadline-oriented environment.