About this role
Description
Tufin helps enterprises simplify network complexity. As the leading Network Security Posture Management platform, Tufin serves as the unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, micro segmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, Tufin delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
As a Technical Support Engineer at Tufin you will:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
- Develop a deep understanding of the customers’ technical environment
- Support the EMEA region
Requirements
- 3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems
- At least 2 years working experience in a support team for an international security or network related product vendor .
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Perl, Python, BASH skills are a plus
- Fluent in English with excellent communication, critical thinking & analytical skills
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable