Technical Support Specialist

The ADI Centre of Excellence provides technical support for customers across the UK & Ireland, offering pre‑ and post‑sales support for more than 300 products from 15 to 20 vendors covering all aspects of Fire & Security. We are seeking a motivated Technical Support specialist supporting mainly the fire division but with secondary divisions supported also in order to deliver an exceptional customer service experience. The aim of this role is to drive service success, enhance customer satisfaction, maximise customer retention, and support business profitability.

In this position, you will be responsible for:

• Developing detailed project scopes of work that clearly summarise system functionality aligned with client/end‑user requirements.
• Completing remote site surveys (as required) to assess conditions, identify potential difficulties, and compile information for project teams.
• Diagnosing errors or technical problems and determining appropriate solutions.
• Developing and delivering webinar‑based training courses.
• Producing timely and detailed service reports.
• Documenting processes accurately and consistently.
• Collaborating with the technical team and sharing information across the organisation.
• Understanding customer requirements and providing appropriate recommendations or briefings.
• Assisting Outside Sales in evaluating project functionality and creating accurate Bills of Materials.
• Working in coordination with the project team to ensure successful project completion.
• Providing guidance and assistance to customers on installation methods and procedures.
• Identifying and communicating long‑lead items proactively.
• Monitoring and supervising project progress.
• Meeting with vendors to support product evaluations when required.
• Providing metric analysis, insights, and recommendations.
• Identifying new manufacturer partnerships to drive growth.
• Supporting educational and training programmes for ADI field sales teams and customers.

 

YOU MUST HAVE

• Experience with Fire support (main division).
• Background in Access Control support.
• Positive and effective interaction with internal and external customers.
• Relevant local accreditations supporting Fire & Security products.
• Fluency in the local language.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Ability to multitask.
• Proficiency in Microsoft Word, Excel and PowerPoint.

 

WE VALUE

• Networking skills or a technical networking background.
• Experience using AutoCAD, Visio or similar design software.
• Strong computer skills and analytical ability.
• Financial and data analysis skills.
• A proactive, collaborative working style.
• Ability to work effectively within a fast‑paced, matrixed environment.
• A positive “can‑do” attitude and ability to motivate yourself and others.

 

WHAT’S IN IT FOR YOU

• Competitive salary and benefits package.
• Hybrid working model.
• Excellent career development opportunities.
• A modern working environment at the EMEA Head Office in Oldham.

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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.