About this role
Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.
This position is a hybrid role based in Westchester, IL, Ft. Worth, TX or Lincoln, NE.
- Collaborate with internal and external stakeholders to ensure optimized customer experience.
- Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
- Ensure all organizational and operational tasks are completed according to company standards.
- Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
- Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.
- Resolve customer questions and concerns relating to solutions menu.
- Prepare contractual agreements between Ritchie Bros. and customers for products or services.
- Manage sensitive and confidential information.
- Facilitate insights, services, and transactional solutions.
- Identify internal business partners and act as a liaison for Strategic Accounts.
- Perform other duties as assigned.
- 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
- Understanding of legally binding contractual language and terminology
- Advanced level understanding of MS Office and Adobe products:
- Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
- Interpersonal skills to interface effectively with the necessary stakeholders.
- Capacity to analyze system ability to complete customer requests.
- Proactively identify areas of risk in project execution to management and escalate as appropriate.
- Work collaboratively with other team members from different disciplines and backgrounds.
- Excellence in professional verbal and written communication skills
- Import/export of data, mail merge
- Excel: basic formula creation, pivot tables, and v-lookup
- PowerPoint: creation of presentations
- Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
- SharePoint: navigation and functionality
- Teams: chat functions, calls, & meetings
- Adobe: editing & digital signatures
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.